Nicole Castillo
Huntington Beach,California
Summary
Efficient graduate with a Masters of Arts, Elementary Education, with 10+ years of work experience and extensive hours volunteering at an Elementary school and holding the Ways and Means Chair at Sowers Middle School. Aiming to leverage academic experience with a proven ability to build excellent customer relationships and communicate effectively to fill your position as an Inside Sales Territory Representative. Frequently praised as hard-working, compassionate, and invested in all students by my peers. I can be relied upon to consistently go the extra mile to ensure delivering knowledge needed to utilize the correct tools to support children with their education journey.
Overview
12
12
years of professional experience
Work History
Operations Manager
SC Trucking
06.2005 - 03.2015
- Maintained files and filing, keeping sensitive information confidential.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Drafted and monitored employee scheduling to support effective resource allocation.
- Monitored daily operations and evaluated performance to proactively approach backlogs.
- Responded quickly to meet customer needs to resolve problems
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
General Manager /Retail Buyer
Zara
05.2003 - 02.2004
- Monitored and analyzed sales records, trends, and economic conditions to anticipate consumer buying patterns, company sales and needed inventory.
- Developed and implemented strategies to increase sales and profitability.
- Organized and guided activities such as sales promotions requiring coordination with other department managers.
- Prepared staff work schedules and assigned specific duties.
- Demonstrated and supported continuous improvement and growth mindset.
- Responded quickly to meet customer needs and resolve problems.
- Assisted with new hire orientation and employee training.
Education
Master of Arts - Teaching Elementary Education
Western Governors University
Salt Lake City, UT10.2023
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UT11.2021
Associate of Arts - Merchandise Marketing / Product Development
Fashion Institute of Design And Merchandising
Los Angeles, CA06.2002
Skills
- Computer skills such as Word, Excel, Aeries, Zoom, Internet savvy
- Knowledge of Special Education policies and procedures, IEP's, 504 plans, other accomodations
- Goal oriented
- Excellent communication skills both orally and written
Timeline
Operations Manager
SC Trucking
06.2005 - 03.2015
General Manager /Retail Buyer
Zara
05.2003 - 02.2004
Master of Arts - Teaching Elementary Education
Western Governors University
Bachelor of Arts - Elementary Education
Western Governors University
Associate of Arts - Merchandise Marketing / Product Development
Fashion Institute of Design And Merchandising
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