NICOLE CHAN

• Deliver meals, beverages, and therapeutic diets accurately and on time, following dietary restrictions and documentation.
• Assist with patient comfort measures (positioning, linens, basic mobility assistance) while observing safety protocols.
• Maintain clean, organized patient rooms and common areas; follow infection-control and sanitation procedures.
• Manage multiple priorities in a fast-paced environment, demonstrating reliability, teamwork, and strong time management.
• Handle sensitive information professionally and maintain patient confidentiality and HIPAA awareness.

• Delivered attentive, high-quality service by anticipating guest needs, maintaining consistent engagement, and ensuring a safe, welcoming environment throughout the dining experience.

• Communicated clearly with guests to explain menu items, answer detailed questions, and provide informed recommendations in a fast-paced, 150+ seat establishment.

• Managed complex multi-course dining service, demonstrating strong attention to detail, organization, and the ability to prioritize tasks while maintaining high standards of care.

• Assisted with food preparation and presentation while adhering to strict cleanliness and safety protocols, reinforcing strong procedural compliance and teamwork in a high-volume environment.

• Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
• Aided doctors and nurses in the ER and acted as a point of contact for families.
• Assisted patients with daily activities, enhancing comfort and well-being.
• Communicated with patients to determine feelings, need for assistance, or social and emotional support.
• Managed patient records and assisted patients and families in filling out admission forms.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.