Nicole Cook
Marion
Summary
Dynamic Physical Damage Supervisor at GEICO with a proven track record in training and mentoring high-performing teams. Achieved the highest supervisor rating in 2025 while successfully launching innovative programs. Expert in staff management and customer service, driving low turnover and fostering a collaborative environment for continuous improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Physical Damage Supervisor
GEICO
08.2013 - Current
- Supervised a high-performing field team in a vast area of Kentucky and Southern Indiana, to include several ARX (1.0) locations.
- Participated in the interviewing, hiring, and training of many associates over the years. I have only lost 2 due to turnover. Others are either still with the company, promoted, or transferred to other areas. Turnover has been very low.
- I participated in many mediations.
- One of five supervisors on the original pilot for CRM. Helped roll out the program to the Midwest region as a point of contact before transitioning to another pilot (August 2022 - September 2022).
- September 2022 started a pilot for the Virtual Supplement team. This was a brand-new vertical, and I was involved in all of the early building of the program. Including the rollout to the Midwest region in November 2022 and countrywide in early 2023.
- I have continued to be a go-to person for virtual supplement needs. I have served as a backup to my manager, as well as a mentor to new supervisors and associates joining our team.
- Highest-rated supervisor thus far in 2025 (4.8).
- Currently working on the Supplement Triage pilot in the states of DE, VA, SC, and GA.
Auto Damage Adjuster
GEICO
01.2011 - 08.2013
- Conducted thorough inspections of vehicles to determine needed repairs in a very busy area. Also participated in quality control of the vehicle post-repair, customer interactions, rental management, while providing excellent service.
- Also managed the field territory around the ARX to include inspections of vehicles at residences, other shops, and tow yards.
- Collaborated with repair facilities to facilitate timely vehicle repairs.
- Advised policyholders on claim processes and provided status updates throughout the evaluation process.
Education
Bachelor of Arts - French/Business
University of Albany
Albany12-2002
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Certification
- Licensed in Kentucky
- i-car Platinum Certification
Timeline
Physical Damage Supervisor
GEICO
08.2013 - Current
Auto Damage Adjuster
GEICO
01.2011 - 08.2013
Bachelor of Arts - French/Business
University of Albany