Nicole Decato
New Boston,NH
Summary
Excellent client relations and service-oriented professional with extensive experience at The New England School of Barbering and Just Cuts Family Barbershop, excelling in precision haircutting and client relationship building. Recognized for enhancing customer satisfaction and fostering a welcoming environment, I thrive in high-volume settings while maintaining a calm demeanor and delivering exceptional service.
Experienced with precision cutting and contemporary styling techniques essential for barbering. Utilizes exceptional customer service to build lasting client relationships and ensure client satisfaction. Knowledge of maintaining sanitary and organized workspaces, ensuring safe and pleasant environment for clients.
Proficient Barber versed in hairstyles, cutting techniques and shaving customers. Collaborative team player with strong communication and relationship building abilities.
Overview
16
16
years of professional experience
Work History
Barber
Just Cuts Family Barbershop
Manchester NH
12.2024 - 02.2026
- Provided personalized grooming consultations to enhance customer satisfaction
- Executed a variety of haircut styles, ensuring precision and attention to detail
- Maintained cleanliness and organization of tools and workspace to promote hygiene standards
- Developed strong client relationships, resulting in repeat business and referrals
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Consistently received positive performance reviews from guests.
- Fostered positive and productive work environment, contributing to team morale and motivation.
- Built strong relationships with clients, encouraging repeat visits and word-of-mouth referrals.
- Kept shop neat, professional and welcoming to guests of different backgrounds.
- Operated clippers and shears to create customized looks.
Bartender/Waitress
Derryfield Restaurant & Lounge
Manchester, NH
04.2021 - 10.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used cash registers and credit card machines to cash out customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
- Managed bar inventory, maintaining optimal stock levels to meet customer demand.
Assistant Restaurant Manager
The Loft Center & Music Hall
Milford, NH
11.2009 - 07.2020
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Reduced financial inaccuracies by using macros system while verifying receipts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Motivated staff to perform at peak efficiency and quality.
- Trained and mentored staff on best practices and customer engagement techniques.
Education
Interior Design
Institute of Art And Design
Manchester, NHPhotography
Manchester Community College
Manchester, NHTraditional Barbering
New England School of Barbering
Concord, NH12-2024
Massage Therapy
The Massage School
Easthampton, MA02-2006
GED -
High Mowing
Wilton, NH06.1996
Skills
- High Volume Environments
- Verbal and Written Communication
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Team Player
- Cool Under Pressure
- Point of Sale Systems
- Service-Oriented
- Multitasking and Prioritization
- Reliable and Responsible
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Beard trimming
- Precision haircutting
- Beard shaping
- Hot towel treatments
- Clipper techniques
- Razor shaving
- Advanced scissor work
References
Carissa Phillips: Carissaphillips378@gmail.com
Roxanne Gauthier: (603) 623-2880
Madelyn Boudreaux: madkittenbarber@gmail.com
Timeline
Barber
Just Cuts Family Barbershop
12.2024 - 02.2026
Bartender/Waitress
Derryfield Restaurant & Lounge
04.2021 - 10.2023
Assistant Restaurant Manager
The Loft Center & Music Hall
11.2009 - 07.2020
Interior Design
Institute of Art And Design
Photography
Manchester Community College
Traditional Barbering
New England School of Barbering
Massage Therapy
The Massage School
GED -
High Mowing