Nicole Johnson
FARGO,ND
Summary
Administrative professional with expertise in customer service and team collaboration. Proven track record in managing customer inquiries and maintaining accurate records. Committed to enhancing service outcomes and optimizing processes. Strong problem-solving skills ensure efficient issue resolution and high client satisfaction.
Overview
31
31
years of professional experience
Work History
Administrative Sales Assistant
Red E, LLC
Fargo, North Dakota
09.2025 - Current
- Assisted sales team with daily administrative tasks and customer inquiries.
- Maintained accurate records of sales transactions and customer interactions.
- Coordinated communication between clients and sales representatives effectively.
- Prepared shipping reports and presented updates to warehouse team.
- Managed incoming calls from potential customers or existing clients inquiring about products or services offered by the company.
- Responded to customer complaints regarding billing issues or service quality in a timely manner.
- Monitored inventory levels of products sold through our online store via QuickBooks and Excel to ensure availability at all times.
- Maintained a filing system for all customer records and documents.
- Maintained updated contact lists of customers and prospects in the CRM database (HubSpot).
- Used Quickbooks for final invoice statements and billing.
Hiatus
Personal Time
06.2024 - 09.2025
- Employed as customer service case manager at Fabricators Unlimited, specializing in escalated customer issues.
Conducted thorough investigations to achieve fair and effective resolutions for dissatisfied customers.
Initiated training program prior to health diagnosis, which interrupted professional development.
Made decision to resign to prioritize health and well-being during treatment.
Recognized limited training schedule as unfair to both employer and self.
Experienced significant side effects from treatment requiring extended recovery time..
ACH Operations Specialist II
Choice Financial Group
West Fargo, North Dakota
03.2022 - 04.2024
- Maintained standardized procedures for daily operations and compliance.
- Trained new staff on company policies and procedures.
- Assisted clients and fintech partners with account inquiries and transaction requests.
- Collaborated with team members to ensure adherence to banking regulations.
- Maintained accurate records of customer interactions and transactions.
- Resolved in-house business and fintech customer complaints through effective communication and problem-solving.
- Monitored accounts for suspicious activity, including large transfers, or irregular patterns.
- Liaised between bank departments regarding fraud, discrepancies, and ACH transaction research.
Administrative Assistant/CSR
Choice Financial Group
FARGO, ND
10.2019 - 03.2022
- Achieved high customer satisfaction by resolving issues with friendly and knowledgeable service.
- Prioritized tasks effectively to meet service goals efficiently.
- Engaged customers through effective interpersonal skills in face-to-face and phone interactions.
- Identified and addressed customer needs promptly to enhance overall experience.
- Collaborated with diverse coworkers and cross-functional teams to accomplish objectives.
- Streamlined processes using various software tools to optimize performance.
- Processed and distributed incoming mail and mortgage payments accurately.
- Provided assistance to frontline tellers during busy periods and staff shortages.
Paraprofessional
Fargo Public Schools
FARGO, ND
08.2016 - 09.2019
- Assisted teachers with classroom management and instructional support.
- Facilitated student learning by providing individualized attention and guidance.
- Supported students with special needs through tailored interventions and assistance.
- Maintained a safe and positive learning environment for all students.
- Applied positive reinforcement to redirect negative behaviors.
Small Business Owner/Commercial and Residential Cleaner
Self-employeed
FARGO, ND
01.2004 - 10.2016
- Managed daily operations and logistics for business activities.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Maintained accurate financial records and processed transactions consistently.
- Trained staff on operational procedures and customer service standards.
- Oversaw daily operations of small business including customer service and financial management.
- Created budgets and monitored expenses to stay within budget limits.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Built customer base organically and grew business with client referrals.
Advertising Assistant/Ad Traffic Manager
Red River Broadcasting/KVRR
FARGO, ND
04.1995 - 10.2003
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Maintained quality phone relations with local and national clients.
- Scheduled advertisements daily for Fargo, ND, and Duluth, MN locations.
- Ensured accuracy of daily broadcast logs for thoughtful ad placements.
- Organized and maintained efficient sales files for easy access.
- Assisted sales team in resolving order processing errors and on-air discrepancies.
- On-Air Weather Forecasting as needed
Education
Some College (No Degree) - Architecture
NDSU
Fargo, NDVolunteer Experience
- Biogirls Non-Profit, Fargo, ND 2023-2025
Assist with packing items to ensure satellite locations are equipped for upcoming projects.
Assist with individual projects for easy use during said projects.
- Bethlehem Lutheran Church, Fargo, ND 2010-2020
Christian education teacher
Worship board member
Education board memeber
- Fargo-Moorhead Communty Theater, Fargo, ND Fall/Winter 2018-2021
Seating attendant as needed
Assistant Backstage director
Timeline
Administrative Sales Assistant
Red E, LLC
09.2025 - Current
Hiatus
Personal Time
06.2024 - 09.2025
ACH Operations Specialist II
Choice Financial Group
03.2022 - 04.2024
Administrative Assistant/CSR
Choice Financial Group
10.2019 - 03.2022
Paraprofessional
Fargo Public Schools
08.2016 - 09.2019
Small Business Owner/Commercial and Residential Cleaner
Self-employeed
01.2004 - 10.2016
Advertising Assistant/Ad Traffic Manager
Red River Broadcasting/KVRR
04.1995 - 10.2003
Some College (No Degree) - Architecture
NDSU