Hunter Jones
Troy
Summary
Detail-oriented professional with strong communication and organizational skills. Experience in managing client inquiries and coordinating schedules to enhance customer satisfaction.
Overview
6
6
years of professional experience
Work History
Administrative Sales Assistant
American Family Insurance
Marysville
02.2024 - 01.2026
- Facilitated client policy inquiries and claim submissions to enhance customer satisfaction.
- Coordinated schedules for sales meetings and client consultations, optimizing time management for the sales team.
- Managed customer databases using company-specific software systems.
- Managed client communications via email and phone, ensuring timely and professional responses.
Dispatcher
TAC Industries Inc.
Springfield
08.2022 - 12.2023
- Coordinated daily dispatch operations ensuring timely deliveries.
- Communicated with drivers to provide route updates and support.
- Managed scheduling for incoming and outgoing shipments efficiently.
- Maintained accurate records of shipments and service requests.
Call Center Representative
Agnone Morrison & Associates
Marysville
03.2021 - 07.2022
- Managed high volumes of inbound customer inquiries, ensuring timely responses to enhance customer experience.
- Resolved customer issues through active listening and effective communication, leading to improved customer loyalty.
- Provided accurate product information to assist customers with their needs.
- Handled escalated calls with professionalism, contributing to sustained customer satisfaction and retention.
Picker
Staples Disrubution
West Jefferson
09.2019 - 02.2021
- Picked and prepared orders for shipment, ensuring accuracy and timeliness using handheld scanners.
- Collaborated with team members to consistently achieve daily picking targets through effective teamwork.
- Trained new pickers on best practices and procedures to enhance operational efficiency.
- Maintained cleanliness and safety standards in the picking area.
Education
High School Diploma -
Hilliard Bradely High School
Hilliard, OH05.2013
Skills
- Customer relationship management
- Policy inquiry management
- Database management
- Schedule coordination
- Claim submission processing
- Dispatch coordination
Timeline
Administrative Sales Assistant
American Family Insurance
02.2024 - 01.2026
Dispatcher
TAC Industries Inc.
08.2022 - 12.2023
Call Center Representative
Agnone Morrison & Associates
03.2021 - 07.2022
Picker
Staples Disrubution
09.2019 - 02.2021
High School Diploma -
Hilliard Bradely High School