Nicole M. Krivanek
Pittsburgh,PA
Summary
Adept at leading teams and optimizing operational efficiency, I significantly contributed to the success of VCA Wexford Animal Hospital by managing a team of 42 and enhancing staff development. My expertise in staff management and clear communication, coupled with a proven track record in conflict resolution and customer service, positions me as a valuable asset to any organization.
Overview
13
13
years of professional experience
Work History
Veterinary Technician Supervisor
VCA Wexford Animal Hospital
Wexford, PA
07.2012 - Current
- Responsible for leading 42 employees at a bustling seven-doctor practice that consistently met productivity goals.
- Oversaw scheduling for team members and doctors.
- Recruited qualified candidates for open positions within the department.
- Managed the onboarding and development of novice staff.
- Conducted performance reviews of Veterinary Technicians and CSRs, and made recommendations for improvement.
- Supervised veterinary technicians in daily operations, ensuring tasks were completed efficiently and effectively, putting patient care first and foremost.
- Enforced safety protocols while performing duties associated with animal care.
- Coordinated with external vendors for the procurement of medical equipment or supplies.
- Developed training plans, protocols, and provided instruction to veterinary technicians on new techniques or processes.
- Resolved conflicts between staff members through effective communication strategies.
Emergency Veterinary Technician
Pittsburgh Veterinary Emergency/Specialty Center
Pittsburgh, PA
12.2011 - 07.2012
- Triaged emergency situations involving sick or injured animals.
- Maintained accurate records of treatments administered, medications given, patient condition, and other pertinent information.
- Assisted with medical treatments prescribed by veterinarians, including administering medications and treatments.
- Performed diagnostic tests, such as radiographs and blood work, under the direction of a veterinarian.
- Monitored patient recovery progress, and reported any changes to the veterinarian or senior technician.
Education
Associate of Science - Veterinary Medicine
Vet Tech Institute
Pittsburgh, PA10-2005
Skills
- Staff management
- Staff development
- Clear communication
- Conflict resolution
- Customer service
- Team leadership and supervision
Professional References
- Dr. Maria Santabene, VMD (Associate Veterinarian) Worked together for 11 years. (814)490-6070
- Dr.Shanie Verret, DVM (Associate Veterinarian) Worked together for 5 years. (337)258-1551
- Dr. Brendan Cloonan, DVM (Emergency Veterinarian) Worked together for 3 years. (412)596-2687
Timeline
Veterinary Technician Supervisor
VCA Wexford Animal Hospital
07.2012 - Current
Emergency Veterinary Technician
Pittsburgh Veterinary Emergency/Specialty Center
12.2011 - 07.2012
Associate of Science - Veterinary Medicine
Vet Tech Institute