Motivated business manager with diverse background and over 10 years of experience within operations and media management in corporate and private sectors. Oversee work processes and address areas needing improvement. Identifies inefficiencies and resolves issues to improve team performance. Ability to establish and maintain strong client relationships in a variety of environments. Efficiently and effectively work under pressure while managing multiple projects and deadlines. Strong mathematical, analytical and critical thinking skills. Ambitious self-starter willing to take on challenges and learn new things.
Overview
11
11
years of professional experience
Work History
Transaction Coordinator
Keller Williams Elite Realty
Oak Lawn, IL
02.2022 - Current
Liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers during the process of a real estate sale and effectively manage the administrative tasks involved in closing a sale
Create timelines and follow up with individuals as needed to ensure all deadlines are met and contingencies are released
Maintain accurate and compliant files for all transactions
Communicate with agent/client several times throughout the transaction to check in, send reminders, let them know next steps throughout process, obtain any missing documents, etc
Establish relationships with all third parties including lenders, inspectors, appraisers, and all agents in order to ensure a smooth closing process
First point of contact/resource for all questions or issues that arise throughout the closing process for all parties
Draft commission statements for listings and verify commissions for buyer transactions prior to closing
Create training manual for position to train others
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Photographer
Create menu of services offered to agents/outside agents or clients
Coordinate and schedule photo shoots
Edit all photos within 48 hour turnaround
Maintain and establish relationships with all agents/clients
Promote services internally/externally needed to reach revenue goals
Design and create marketing materials to promote the photography business
Project Production Manager/Compliance Coordinator
Power Home Remodeling Group
Chicago, IL
11.2017 - 12.2021
Manage residential remodeling and construction projects/installations for single-family, multi-family townhouses and condominiums; accountable for 10-15 remodeling installations daily
Manage relationships between Power, vendors, installation partners, and project managers
Responsible for the completion of $4-6 million in sales volume per month
Primary customer contact for project scheduling, issue resolution, scope changes, budget negotiations and clients’ overall satisfaction
Originate and manage all project schedule timelines, procurement of materials and supplies, management to completion and final sign-off by customer
Supervise and maintain pre-install and field service schedules for 8-10 employees
Direct installation teams (for roofing, siding, gutter, attic and window & door divisions), including ordering and scheduling of all activities related to project for seamless execution
Manage all permits for entire installation schedule including applying for, paying for, delivering to site and handling/scheduling all inspections
Manage compliance issues, LEED certification, building permits, safety training and other HR functions as acting Human Resources and Compliance Coordinator liaison Power (IL) installation office
Train and mentor new team members in the Power (IL) Operations division
Coordinate shipping/receiving to expedite installs and assure on-time delivery
Process labor bills, verify purchase orders and payout amounts
Administer daily deposits, close out completed installation projects and submit appropriate documents to accounts payable
Created training manual and streamlined process for obtaining permits in IL, WI, and IN
Experience with advanced software skills including Excel, Numbers, Google Docs, Sheets, Word, Pages, Keynotes, as well as proprietary costing and management software package, Nitro
Co-Owner
K&N Media
Chicago, IL
01.2012 - 11.2017
Established business while attending college full time
Managed $100K annual business in photography and videography
Scheduled and implemented multiple projects at one time
Creatively planned and budgeted all projects
Managed client relations
Responsible for company bookkeeping
Photographed and filmed video various projects including weddings, clubs, events, portraits (individual, family, couples), DJs, interviews, music videos, short films, and TV mini-series that aired on a local channel in Chicago
Responsible for and skilled in editing, filming, photography, lighting, graphic design, and social media
Managed projects for clients including Leo Burnett, Keller Williams, React Presents, Valvoline, The Chicago Loop Alliance, Saved by the Max, Midnight Terror Haunted House and GWL Fitness
Generated over 6,000 likes on Facebook; Nominated as Best Chicago Nightlife Photographer 2 years in a row
Directed and shot music video; received over 1.2 million views on Facebook (Duelle “Louder”)
Skilled in Adobe Photoshop, Adobe Lightroom, Adobe Premier Pro, and Microsoft Office
Management Intern
Kohl’s
Crystal Lake, IL
04.2013 - 09.2013
Directed team of employees on priorities and daily store needs while experiencing daily duties and operations of a local store manager
Spearheaded a new marketing plan that helped run the store more effectively; presented findings to Kohl’s executive management and interns
Education
Bachelor of Science - Business Management
Northern Illinois University
05.2014
Skills
Managing Operations and Efficiency
Project Management
Scheduling and Coordinating
Business Development/Creation
Customer Service/Retention
Employee Training
Contract Negotiation
Real Estate Sales/Transaction Coordination
Conflict Resolution
Marketing/Digital Design
Image Editing and Retouching
Proficient with Adobe Suite (Lightroom, Photoshop, Premiere Pro)
Timeline
Transaction Coordinator
Keller Williams Elite Realty
02.2022 - Current
Project Production Manager/Compliance Coordinator
Power Home Remodeling Group
11.2017 - 12.2021
Management Intern
Kohl’s
04.2013 - 09.2013
Co-Owner
K&N Media
01.2012 - 11.2017
Bachelor of Science - Business Management
Northern Illinois University
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