Nicole M Parker

Combined sales support and order coordination tasks to streamline processes Executed quality control, order entry, customer scheduling, and provisioning to enhance service delivery Enhanced compliance with sales-to-install SLAs through effective coordination National Queuing

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

· Monitors technician status through mobile resource management tools to effectively manage arrival times and shift completion.

· Proactively monitors job pools and schedules, identifies unfilled time slots, overbooking, inefficiencies, cancellations, and rescheduled, late or unfinished jobs, and takes action to assign/reassign work to meet customer commitments.

· Ensures daily technician routes are operationally efficient (i.e., appropriate drive time, meet on-time guarantees, maximize productivity, alignment with employee skill sets), meet business rules/requirements, and maximize technician route efficiency to satisfy business needs.

• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.