Nicole M Soper
San Diego,CA
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. dedicated to an open, communicative culture where employees feel empowered to contribute to the company's success. Results-driven and resilient in developing teams while improving processes and increasing productivity. Excellent communication skills and a talent for spotting areas in need of improvement and implementing changes with a strategic approach.
Overview
3
3
years of professional experience
Work History
Operations, Assistant Supervisor
SeaWorld Parks & Entertainment
12.2021 - Current
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Recommended changes to policies and procedures to maximize team efficiency and productivity.
- Ensure compliance to all state/federal regulations, park policies, and department procedures
- Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
- Utilize problem solving skills to ensure positive guest resolutions as needed
- Report to Supervisors and Managers regarding the status of projects
- Perform other miscellaneous tasks as required
Park Quality
Ambasador | SeaWorld Parks & Entertainment
03.2020 - 12.2021
- Maintain cleanliness of restroom/park areas
- Maintain/organize storage closet
- Notify leadership of any supplies needed
- Report any concerns or repair needs in restroom facilities
- Sweep debris from pathways while scanning landscape for trash
- Interact with guests and answer guest questions
- Complete opening and closing procedures
- Perform other duties as assigned
Education
GED -
San Diego Mesa College
7250 Mesa College Drive San Diego, CA 92111-499808.2024
High School Diploma -
High Tech High
2861 Womble Rd, San Diego, CA 9210606.2022
Skills
- Interpreting Job Specifications
- Focus and Follow-Through
- Problem Anticipation and Resolution
- Shift Coverage
- Team-Building Exercises
- Operations and Procedural Knowledge
- Process and Performance Improvement
- Directing Team Members
- Employee Relationships
- Customer Satisfaction
Timeline
Operations, Assistant Supervisor
SeaWorld Parks & Entertainment
12.2021 - Current
Park Quality
Ambasador | SeaWorld Parks & Entertainment
03.2020 - 12.2021
GED -
San Diego Mesa College
High School Diploma -
High Tech High
Similar Profiles
Abigail FariasAbigail Farias
Lifeguard at SeaWorld Parks & Entertainment, Inc.Lifeguard at SeaWorld Parks & Entertainment, Inc.
ROBERTO RAMIREZ JRROBERTO RAMIREZ JR
General Manager at SeaWorld Parks & Entertainment, Inc.General Manager at SeaWorld Parks & Entertainment, Inc.
Layne LabertewLayne Labertew
Husbandry Assistant (Animal Ambassador Team) at SeaWorld Parks & EntertainmentHusbandry Assistant (Animal Ambassador Team) at SeaWorld Parks & Entertainment
Brett PhillipsBrett Phillips
Park Quality Supervisor at SeaWorld Parks & Entertainment, Inc.Park Quality Supervisor at SeaWorld Parks & Entertainment, Inc.
Kamran HosseiniKamran Hosseini
Technician at SantiersTechnician at Santiers