NICOLE SPELLMAN
Customer Service Professional
Milwaukee,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Program Account Support Representative
Halo Branded Solutions
New Berlin, WI
10.2021 - Current
- Liaison and negotiator between customers and manufacturers
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Ensure accurate billing
- Coordinate and track shipments
- Trained new hires on ERP database processes and day-to-day duties
- Advocated for client needs within company to improve experience and increase customer retention.
- Provided backup to other employees as needed
Customer Service Representative
Visual Impressions
Milwaukee, WI
05.2019 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new hires on ERP database processes and day-to-day duties
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Supervised various projects throughout the year
Construction Field Rep
Signature Retail Services
Aurora, IL
10.2017 - 01.2019
- Assisted Leads with project flow
- Merchandised and set Bays to Planogram
- Became proficient with Home Depot systems and policies
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Participated in resets that involved installing H-Frames, beams, and pallet racking
- Trained team members in successful strategies to meet operational and sales targets.
Customer Experience Creator
MHX
Carson, CA
04.2017 - 08.2017
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Prepared paperwork associated with shipments
- Implemented physical inventory procedures to match database inventory
- Direct point of contact for 15 clients
- Created bills of lading for various commodities
- Processed billing for multiple various clients’ services
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
Customer Service Representative
CIPS
Los Angeles, CA
05.2015 - 04.2017
- Resolved product or service problems; determining root cause, solution strategy, and corrective action timeframe
- Collected and analyzed customer information to prepare product or service reports.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed customers appropriately spending 80% of the time on large customers ($250K+/yr.).
Supervisor
RGIS Inventory Specialist
Burbank, CA
12.2003 - 06.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Reviewed records or reports pertaining to activities such as production monitor work activities, and evaluated performance of Team Members.
- Streamlined operations to improve process efficiency.
Education
No Degree - Accounting And Business Management
El Camino College
El Camino, CA 05.2001 -
No Degree - Pediatric Nursing
California State University of Los Angeles
Los Angeles, CA 05.2001 -
Skills
Records Managementundefined
Timeline
Program Account Support Representative
Halo Branded Solutions
10.2021 - Current
Customer Service Representative
Visual Impressions
05.2019 - 06.2021
Construction Field Rep
Signature Retail Services
10.2017 - 01.2019
Customer Experience Creator
MHX
04.2017 - 08.2017
Customer Service Representative
CIPS
05.2015 - 04.2017
Supervisor
RGIS Inventory Specialist
12.2003 - 06.2014
No Degree - Accounting And Business Management
El Camino College
05.2001 -
No Degree - Pediatric Nursing
California State University of Los Angeles
05.2001 -
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