Nicole Miller, RN
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment, seeking a work from home opportunity to utilize critical thinking skills and improve patient outcomes. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Nurse Case Manager
Aultman Health Foundation
12.2020 - Current
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
Registered Nurse, Medical-Surgical Unit
Aultman Hospital
12.2016 - 12.2020
- Administered medications and treatment to patients and monitored responses.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Assessed patients during course of treatment to identify concerning reactions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Patient Registrar
Aultman Health Foundation
03.2014 - 12.2016
- Collected and processed co-payments and out-of-pocket charges
- Ensured HIPAA compliance
- Facilitated timely check-in by greeting visitors and establishing the purpose of their visit
- Verified important patient information such as demographic information, and insurance information for entry into the patient management system
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Education
Bachelor of Science - Nursing
Aultman College of Nursing And Health Sciences
Canton, OH12-2025
Associate of Science - Nursing
Aultman College of Nursing And Health Sciences
Canton, OH08.2016
Associate of Applied Science - Medical Assisting
The University of Akron
Akron, OH08.2014
Skills
- RN Case Manger-Home Health
- Telephone triage
- Hybrid Work Setting
- Case Management
- Medical Surgical/Oncology
- Hospital
- Medication Administration
- MatrixCare
- Cerner
- Lab result interpretation
- Medical evaluation
- Patient care planning
- Home infusion care
- Emotional intelligence
- Patient advocacy
- Chronic disease management
Accomplishments
Two time Daisy Award Nominee
Three time You Make a Difference Award Winner
Certification
- Registered Nurse
- BLS
- ACLS
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Clinical Judgment, Expert, 09/01/20, Measures a candidate's ability to assess a patient's condition and implement the appropriate medical intervention.
- Attention to detail, Proficient, 03/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Registered Nurse Case Manager
Aultman Health Foundation
12.2020 - Current
Registered Nurse, Medical-Surgical Unit
Aultman Hospital
12.2016 - 12.2020
Patient Registrar
Aultman Health Foundation
03.2014 - 12.2016
Bachelor of Science - Nursing
Aultman College of Nursing And Health Sciences
Associate of Science - Nursing
Aultman College of Nursing And Health Sciences
Associate of Applied Science - Medical Assisting
The University of Akron
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