Nicole (Nico) Golucci
Gilbert,AZ
Summary
Friendly team player dedicated to making special customer connections and contributing to safe, welcoming environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of customer service. Works well under pressure and in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Barista
Target
01.2023 - Current
- Followed exact recipes for mixing and preparing beverage and food items.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Helped management keep adequate supply on hand by notifying of shortages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
Barista
Starbucks
01.2020 - 12.2022
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained regular and consistent attendance and punctuality.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Used POS system to accurately enter orders and process payments.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Assistant Manager
Piccolos Italian Ice
10.2015 - 07.2018
- Adjusted food preparation methods in accordance with customer requests.
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
- Utilized POS system to receive and process food and beverage orders.
- Improved marketing to attract new customers and promote business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Fountain Hills High School
Fountain Hills, AZ05.2018
Skills
- Guest Satisfaction
- Cash Register Operation
- Stocking Supplies and Retail Products
- Exceptional Customer Service
- Excellent Memory
- POS System Operations
- Solid Problem Solver
- Beverage Preparation
Timeline
Barista
Target
01.2023 - Current
Barista
Starbucks
01.2020 - 12.2022
Assistant Manager
Piccolos Italian Ice
10.2015 - 07.2018
High School Diploma -
Fountain Hills High School
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