Summary
Work History
Education
Skills
Timeline
Generic

Nicole (Nikki) Westerfield

Springfield,OH

Summary

Seasoned with more than 18 years of experience in fast-paced customer services jobs. Excellent at resolving issues and keeping the customer happy in a profession manor. Track record of achieving exceptional results in hard work and customer service. Passionate and motivated, with a drive for excellence. Worked in Customer Service for over 18 years. Ability to work under pressure Education and Training Analyzing problems Excellent written and verbal communication skills. Quick Learner Responsible Computer and Internet Skills Multi-tasking

Work History

Network Marketing Professional

Q Sciences
Springfield, Ohio
02.2020 - Current
  • Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
  • Strengthened outreach by coordinating events to maximize marketing initiatives.
  • Distributed advertising and marketing collateral to store locations.
  • Achieved or surpassed monthly and yearly sales goals on consistent basis.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Prioritized tasks and projects to meet tight deadlines.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Ambassador/Networker/Sales

Plexus Worldwide
Springfield, OH
11.2013 - 02.2020
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.Answer customers' questions about products, prices, availability, product uses, and credit terms
  • Prepare and present team training to help promote and present and brand themselves
  • Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates
  • Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
  • Use computers for various applications, such as database management or word processing.


Customer Care Hazard Insurance Specialist

Assurant
Springfield, OH
03.2012 - 02.2013
  • Use computers for various applications, such as database management or word processing
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Create, maintain, and enter information into databases
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Complete forms in accordance with company procedures
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Caterer

Wright Patterson Air Force Base Hope Hotel Conference Center
Fairborn, OH
09.2011 - 07.2012
  • Confer with staff at a chosen event site to coordinate details
  • Inspect event facilities to ensure that they conform to customer requirements
  • Communicate with customers regarding orders, comments, and complaints
  • Arrange tables and decorations according to instructions for banquets
  • Served food and beverages to guests at big banquets, weddings, big military events or other social functions at the Hope Hotel Banquet Center or the Air
  • Orce Museum.
  • Set up and disassembled food service stations, equipment and furniture per contract specifications.

Server

Logans Roadhouse Grill
Jacksonville, NC
02.2007 - 11.2010
  • Friendly customer service skills.
  • promoted to closer/cocktail area.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

Real Estate Certification - Real Estate

Hondros College of Business
Westerville, OH
04.2021

S.t.n.a. And Some Nurse Courses - Nursing

Clark State Community College
Springfield, OH
02.2011

Skills

  • Highly specialized in customer service
  • Communicating & developing strong relationships
  • Brand building
  • Research and trend analysis
  • Business Development
  • Marketing

Timeline

Network Marketing Professional

Q Sciences
02.2020 - Current

Ambassador/Networker/Sales

Plexus Worldwide
11.2013 - 02.2020

Customer Care Hazard Insurance Specialist

Assurant
03.2012 - 02.2013

Caterer

Wright Patterson Air Force Base Hope Hotel Conference Center
09.2011 - 07.2012

Server

Logans Roadhouse Grill
02.2007 - 11.2010

Real Estate Certification - Real Estate

Hondros College of Business

S.t.n.a. And Some Nurse Courses - Nursing

Clark State Community College

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Nicole (Nikki) Westerfield