Nicole R Woodley
Chesapeake,VA
Summary
Dynamic Sr General Manager with expertise in staff training, operations management, and team leadership. Proven track record in optimizing processes and enhancing customer service while mentoring high-performing teams.
Overview
15
15
years of professional experience
Work History
Sr General Manager
BoddieNoell Enterprises
Newport News, VA
11.2010 - Current
- Mentored senior leadership team, fostering a culture of continuous improvement and accountability.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Analyzed market trends to develop strategic initiatives that aligned with company growth objectives.
- Developed and implemented training programs to enhance staff performance and customer service skills.
- Oversaw inventory management processes, ensuring accurate stock levels and timely replenishment.
- Analyzed sales data to identify trends and optimize product placement for increased revenue.
- Led team meetings to communicate goals, address challenges, and promote a positive work environment.
Education
High School Diploma -
Bruton High School
Williamsburg, VASkills
- Staff training and development
- Operations management
- Strategic partnerships
- Staff training
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Goal setting
- Task delegation
- Documentation and reporting
- Shift scheduling
- Policy implementation
- Schedule preparation
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Inventory management
- Recruiting and interviewing
- Change management
- Vendor management
- Computer skills
- Effective communication
- Team development
- Work Planning and Prioritization
- Schedule management
- Employee development
Timeline
Sr General Manager
BoddieNoell Enterprises
11.2010 - Current
High School Diploma -
Bruton High School