Nicoletta Milas
Miami
Summary
Reliable Sales Associate experienced in inventory management, training, and customer service. Achieved sales objectives and secured repeat patronage through effective communication and understanding of customer needs. Developed improved store layout for better product visibility and accessibility, enhancing customer flow and satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Associate
Massage Envy
Miami
04.2023 - Current
- Guided clients in selecting massage services and packages to enhance their experience.
- Informed customers about membership benefits and promotions, increasing engagement.
- Resolved customer complaints professionally, ensuring satisfaction and loyalty.
- Managed client appointments using scheduling software.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves to maintain sufficient inventory levels.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
After-School Care Provider
Deerwood Park
Miami
01.2023 - 03.2023
- Supervised children during after-school hours, ensuring safety and providing emotional and social support.
- Provided guidance to children on homework assignments and projects; helping them understand difficult concepts.
- Organized engaging recreational activities, such as games and crafts, to promote creativity and teamwork.
- Prepared snacks for the children; ensuring that their dietary needs were met.
- Monitored student progress throughout the semester, promptly alerting parents to any issues or concerns to facilitate timely interventions.
- Developed lesson plans that incorporated fun activities while still teaching important lessons.
- Managed student behavior in an appropriate manner according to school policies.
- Taught basic life skills, such as hygiene, manners, respect, to students.
- Collaborated with other staff members to come up with creative ideas for engaging activities.
- Offered tutoring services in math, science, English, history, as needed by individual students.
- Responded quickly to medical emergencies if they occurred while on duty.
Receptionist
peter of london
Miami
02.2022 - 09.2022
- Welcomed visitors and assisted with inquiries to create a positive first impression.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Organized materials and tidied reception area to ensure a welcoming environment.
- Scheduled appointments for clients, customers, and other visitors.
- Delivered exceptional customer service while interacting with internal and external customers to enhance overall experience.
- Coordinated and confirmed appointments for clients to ensure efficient scheduling.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
High School Diploma -
Felix Varela Senior High School
Miami, FLSome College (No Degree) - Forensic Psychology
Miami Dade College
Miami, FLSkills
- Membership sales
- Sales training
- Client greeting
- Guest relations
- Scheduling
- Time Management
- Organization skills
- Attention to detail
- Multitasking
- Conflict resolution
- Verbal communication
- Communication skills
- Adaptability
- Positive and professional
- Strategic Planning
- Staff Management
- Communication excellence
Timeline
Sales Associate
Massage Envy
04.2023 - Current
After-School Care Provider
Deerwood Park
01.2023 - 03.2023
Receptionist
peter of london
02.2022 - 09.2022
High School Diploma -
Felix Varela Senior High School
Some College (No Degree) - Forensic Psychology
Miami Dade College