NICOLETTE CANTAGALLO SOUZA
Sioux Falls,SD
Summary
Performance-oriented Leader offering exceptional record of achievement over 10 -year career. Tenacious employee with strategic and analytical approach to solving problems, excellent communicator with colleagues and upper management. Talented in identifying and offering solutions to maintain compliance with company/state guidelines. Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
Overview
8
8
years of professional experience
Work History
Regional Leasing Sales Manager
Elevate Living
07.2024 - Current
- Conducted regular property tours for potential clients showcasing amenities, benefits, and unique features of each unit available for rent.
- Facilitated lease renewals by fostering strong relationships with current tenants through ongoing communication initiatives.
- Analyzed pricing strategy based on local market data consistently maintaining competitive rates that attracted quality tenants.
- Stayed informed about industry trends, adjusting tactics as needed to remain competitive in the local market.
- Established performance goals and targets motivating team members to achieve higher leasing volumes and profitability for the company.
- Collaborated with cross-functional teams to improve overall leasing process efficiency and effectiveness.
- Trained new team members on sales techniques and product knowledge, boosting overall team performance.
- Utilized CRM systems for efficient lead tracking and follow-up, ensuring timely communication with prospects.
- Streamlined sales processes by identifying areas for improvement and implementing necessary changes for increased efficiency.
Loan Originator
Spring EQ
10.2020 - 07.2024
- Analyzed applicants' applications, finances, and credit worthiness
- Fast-paced work environment that focused on effective communication with borrowers and operational department to meet deadline dates
- Built rapport and managed portfolio of borrowers
- Review documents to ensure compliance
- Recommended loan solutions in accordance with lending guidelines and borrower requirements.
District Manager
Hertz
02.2018 - 10.2020
- Interviewed employees for opening positions, payroll audits, maintain schedules for all employees
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue - sent acknowledgement awards to employees
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Engaged with customers to effectively build rapport and lasting relationships
- Enhanced branch production rates by handling staff, conflicts, evaluations, hiring/termination processes, coaching employees on company protocol,payroll operations, and profit and loss on each location.
Loan Processor
Freedom Mortgage
01.2017 - 02.2018
- Assisted in full doc refinance VA and Conventional loans
- Carried a pipeline of 15-25 loans
- Prepared documents for underwriting by verifying client income, credit reports and other information
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants
- Provided quick turnaround times to maintain fast-past schedule.
Education
Bachelor of Arts - Sociology
Immaculata University
Immaculata, PA05.2012
Skills
- Relationship building and management
- Goals and Performance
- Customer service awareness
- Ability to prioritize/time management
- Team Player
- Verbal/written communication
- Business Development
- Sales expertise
- Documentation Review
- Financial Advising
- Excellent time management
- Database Management
- Reliable
- Coaching and Mentoring
Timeline
Regional Leasing Sales Manager
Elevate Living
07.2024 - Current
Loan Originator
Spring EQ
10.2020 - 07.2024
District Manager
Hertz
02.2018 - 10.2020
Loan Processor
Freedom Mortgage
01.2017 - 02.2018
Bachelor of Arts - Sociology
Immaculata University
Similar Profiles
DORA RISNERDORA RISNER
Office Manager at Elevate My Health & Wellness/ Elevate Health & WelOffice Manager at Elevate My Health & Wellness/ Elevate Health & Wel
Justin BoschettiJustin Boschetti
Director of Operations at Elevate HomescriptionsDirector of Operations at Elevate Homescriptions
Evelyn VillanuevaEvelyn Villanueva
ELEVATE Team Leader at ELEVATE InitiativeELEVATE Team Leader at ELEVATE Initiative