Nicolette Cupino
Webster
Summary
Dynamic sales leader with a proven track record at Global Communications LLC AT&T, excelling in driving revenue growth and enhancing customer relations. Skilled in training and mentoring teams, I leverage strong negotiation abilities and performance tracking to consistently exceed sales targets and deliver exceptional service.
Accomplished manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
8
8
years of professional experience
Work History
Debt Collection Specialist
Transworld Systems Inc.
Remote (WAH)
03.2026 - Current
- Contact customers by phone to collect outstanding balances while maintaining professionalism and compliance with company policies and federal regulations.
- Negotiate payment arrangements and resolve delinquent accounts by identifying appropriate repayment solutions.
- Review account information, payment histories, and customer records to determine collection strategies.
- Document all customer interactions, payment commitments, and account updates accurately within company systems.
- Handle inbound and outbound calls while meeting productivity, quality assurance, and collection performance goals.
- Educate customers regarding account status, payment options, and available resolutions to bring accounts current.
- Maintain compliance with the Fair Debt Collection Practices Act (FDCPA) and other applicable regulations.
- Collaborate with supervisors and team members to improve collection results and customer satisfaction.
Assistant Store Manager
Global Communications LLC AT&T
Pasadena, TX
03.2025 - 02.2026
- Sales Leadership: Drive revenue by meeting or exceeding monthly sales objectives for devices, accessories, and services.
- Team Development: Coach, train, and motivate Retail Sales Consultants (RSCs) to improve performance and service quality.
- Operations & Merchandising: Oversee daily operations, including inventory management, cash handling, store opening/closing, and product displays.
- Customer Experience: Resolve escalated customer complaints and ensure a high-quality shopping experience.
- Performance Tracking: Analyze daily, weekly, and monthly sales data to create action plans for improvement.
Store Manager
PLS Check Cashing
Pasadena, TX
09.2023 - 02.2025
- Operational Leadership: Manage day-to-day operations, including check cashing, money transfers, bill payments, and ATM maintenance.
- Compliance & Security: Ensure strict adherence to federal, state and local regulations. Maintain safe, secure and clean store environments.
- Team Development: Recruit, train, and mentor staff to improve performance, ensuring they follow company policies.
- Customer Service & Sales: Drive revenue growth by building customer relationships and offering appropriate financial services.
- Financial Accountability: Monitor daily cash drawer management, oversee vault operations, and analyze financial reports to maximize profitability.
Call Center Sales Representative
Prime Communications AT&T
Houston, TX
07.2022 - 09.2023
- Customer Support: Handle inquiries, complaints, and technical support for wireless, internet, and tv services.
- Sales & Promotions: Identify customer needs and recommend appropriate products, services, and rate plans to drive sales.
- Account Management: Process billing inquiries, payments, and service upgrades.
- Documentation: Accurately update customer records and notes in the system.
- Performance Metrics: Maintain high customer satisfaction scores while adhering to efficiency metrics.
Store Manager
Mobily LLC AT&T
Pasadena, TX
08.2020 - 07.2022
- Team Leadership & Development: Hire, schedule. train, and mentor Retail Sales Consultants to achieve and exceed sales goals.
- Sales & Operations Management: Drive revenue, manage inventory, execute merchandising, and maintain store appearance.
- Customer Experience: Deliver. and ensure the team provides, high-quality customer service and issue resolution.
- KPI Achievement: Monitor and meet performance metrics, including sales targets and customer satisfaction scores.
- Compliance: Enforce company policies procedures, and security standards.
Sales Associate
Sprint
Houston, TX
12.2019 - 08.2020
- Sales Generation: Drive sales of Sprint devices and services plans, accessories. and features to meet or exceed kep performance objectives.
- Customer Experience: Greet customers, build relationships, and offer "total solutions" to meet their wireless needs, including troubleshooting.
- Operational Duties: Handle opening/closing procedures, manage cash, process transactions accurately in RMS, and maintain inventory.
- Product Knowledge: Stay Updated on new products, services, and promotions to educate customers.
- Account Setup: Ensure accurate account setup and activation so devices are ready for immediate use.
Used Car Sales Manager
Rent2Own HQ
Houston, TX
01.2019 - 09.2019
- Leadership: Led sales team to exceed monthly targets through effective training and support.
- Market Knowledge: Developed strategic marketing initiatives to enhance vehicle visibility and increase customer engagement.
- Analytical Skills: Ability to analyze financial data, inventory turnover, and sales performance
- Technical Proficiency: Proficiency with dealer management systems (DMS) and CRM tools.
Car Salesperson
Rent2Own HQ
Houston, TX
01.2018 - 12.2018
- Customer Interaction: Welcoming customers, identifying their needs, and matching them with the right used vehicle.
- Sales Process: Demonstrating vehicle features, conducting test drives, and explaining warranties or service plans.
- Negotiating & Closing: Negotiating vehicle prices, trade-in values, and guiding customers through financing options.
- Administrative Tasks: Completing sales contracts, managing customer databases, ad preparing vehicles for delivery.
- Follow-Up: Contacting past customers to ensure satisfaction and build referral business.
Education
Certificate - Paralegal Studies
Bryan University
Tempe, AZ11.2026
No Degree - Paralegal Studies
Center of Advanced Legal Studies
GED -
BakerRipley Pasadena Campus
Pasadena, TX03.2016
Skills
- Customer relations
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Strong negotiation
- Building rapport
- Goal oriented
- Cold calling
- Sales closing
- Sales and marketing
- Stress tolerance
- Performance tracking
- CRM software
- Sales proficiency
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Debt Collection Specialist
Transworld Systems Inc.
03.2026 - Current
Assistant Store Manager
Global Communications LLC AT&T
03.2025 - 02.2026
Store Manager
PLS Check Cashing
09.2023 - 02.2025
Call Center Sales Representative
Prime Communications AT&T
07.2022 - 09.2023
Store Manager
Mobily LLC AT&T
08.2020 - 07.2022
Sales Associate
Sprint
12.2019 - 08.2020
Used Car Sales Manager
Rent2Own HQ
01.2019 - 09.2019
Car Salesperson
Rent2Own HQ
01.2018 - 12.2018
No Degree - Paralegal Studies
Center of Advanced Legal Studies
GED -
BakerRipley Pasadena Campus
Certificate - Paralegal Studies
Bryan University