Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic
Nicolette Gelvin

Nicolette Gelvin

Dublin Ireland

Summary

Motivated business professional bringing 15 years of entrepreneurial experience. Proven leader with engaging demeanor and success working in most demanding environments. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

21
21
years of professional experience

Work History

Travel Consultant

Self-employeed
05.2011 - Current
  • Organized trips for individuals and families.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.

Owner/Operator

The Oasis Salon
04.2009 - 06.2024
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Managed day-to-day business operations.
  • Developed business plan, processes and procedures to provide superior salon services to customers.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Increased customer satisfaction by providing high-quality services and timely communication.

Sales and Design Consultant

Lake Ridge Nursery, Inc.
07.2006 - 04.2009
  • Coordinated with other consultants such as engineers, lighting designers, or landscape architects for well-rounded project outcomes.
  • Optimized space planning for improved functionality in both residential and commercial spaces.
  • Developed innovative design concepts to meet clients'' unique needs and preferences.
  • Conducted site visits to ensure adherence to design specifications, addressing any issues promptly for seamless project execution.

Master Stylist

Unique Studios
05.2005 - 07.2006
  • Implemented effective time management strategies to reduce wait times for clients while maintaining quality service.
  • Strengthened client trust by effectively addressing concerns and resolving any issues related to their hair services.
  • Skillfully executed intricate updos and other special occasion hairstyles, resulting in numerous referrals and repeat business.
  • Increased customer satisfaction by staying attuned to each client''s unique needs and preferences, adjusting styling techniques as necessary.

Landscape Designer

Whitfill Nursery
05.2005 - 07.2006
  • Evaluated existing landscapes and provided recommendations for improvements based on client needs and environmental considerations.
  • Provided ongoing support post-installation by offering maintenance guidance for clients'' landscapes.
  • Conducted site analyses and assessments to determine optimal design solutions for various projects.

Restaurant Server

Cracker Barrel Restaurant
10.2003 - 05.2005
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.

Education

Associate of Business Administration - Business

Northern Virginia Community College
Annandale, VA
04.2015

License - Cosmetology

Taylor Andrews Academy - St. George
Salt Lake City, Utah
05.2005

Skills

  • Exceptional customer service
  • Self Motivation
  • Driven and Determined
  • Organizational Skills
  • Strategic Planning
  • Work Planning and Prioritization
  • Organizational Development
  • Problem-solving abilities
  • Time Management
  • Multitasking

Hobbies

Trail/Marathon Runner

Travel

Cross fit

Organizing

Time with family

Timeline

Travel Consultant

Self-employeed
05.2011 - Current

Owner/Operator

The Oasis Salon
04.2009 - 06.2024

Sales and Design Consultant

Lake Ridge Nursery, Inc.
07.2006 - 04.2009

Master Stylist

Unique Studios
05.2005 - 07.2006

Landscape Designer

Whitfill Nursery
05.2005 - 07.2006

Restaurant Server

Cracker Barrel Restaurant
10.2003 - 05.2005

Associate of Business Administration - Business

Northern Virginia Community College

License - Cosmetology

Taylor Andrews Academy - St. George

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Nicolette Gelvin