Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

NICOLETTE HARRIS

Customer Service Representative
Roanoke,VA

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Wells Fargo
Roanoke, VA
01.2025 - Current
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers with account management, ensuring compliance with banking policies and procedures.
  • Educated clients on financial products, enhancing their understanding and engagement with services offered.

Assembler/Production Worker

P1 Technologies
Roanoke, VA
07.2023 - 11.2025
  • Assembled components according to specifications, ensuring quality and accuracy in production processes.
  • Operated hand tools and machinery for efficient assembly line operations, maintaining safety standards.
  • Collaborated with team members to meet production deadlines while adhering to quality control measures.
  • Maintained clean and safe work environment, adhering to health and safety protocols.

Clerical Assistant

Roanoke Authority and Public Housing
Roanoke, VA
10.2022 - 02.2023
  • Managed scheduling and appointment coordination for property inspections and tenant meetings.
  • Processed incoming applications, ensuring compliance with regulatory requirements and organizational policies.
  • Maintained accurate records of tenant files, including lease agreements and payment histories.
  • Assisted in development of administrative procedures to enhance operational efficiency within the office.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

High School Diploma -

Patrick Henry Highschool
Roanoke, VA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Microsoft Excel
  • Microsoft outlook
  • Product knowledge

Timeline

Customer Service Representative

Wells Fargo
01.2025 - Current

Assembler/Production Worker

P1 Technologies
07.2023 - 11.2025

Clerical Assistant

Roanoke Authority and Public Housing
10.2022 - 02.2023

High School Diploma -

Patrick Henry Highschool
NICOLETTE HARRISCustomer Service Representative