Nicolette Herrington
Baldwinsville
Summary
Maintains professionalism under pressure, with strong skills in guest relations, decision-making, and attention to detail. Known for cultivating warm relationships and providing reliable, tailored service. Motivated worker with engaging personality and flexible approach. Upbeat,and friendly.
Overview
9
9
years of professional experience
Work History
Restaurant Waiter
Home Team Pub
05.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Restaurant Waiter
Longhorn Steakhouse
11.2018 - 05.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Babysitter
Families In The Community
01.2016 - 05.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Education
Bachelor of Science - Major: Psychology Minor: Athletic Coaching
SUNY Oswego
Oswego, NY12.2026
High School Diploma -
West Genesee High School
Camillus, NY06.2020
Skills
- Memory retention
- Decision-Making
- Teamwork and Collaboration
- Guest Relations
- Professional Appearance
- Team Player
- Warm and Friendly
- Reliable and Responsible
Timeline
Restaurant Waiter
Home Team Pub
05.2023 - Current
Restaurant Waiter
Longhorn Steakhouse
11.2018 - 05.2023
Babysitter
Families In The Community
01.2016 - 05.2022
Bachelor of Science - Major: Psychology Minor: Athletic Coaching
SUNY Oswego
High School Diploma -
West Genesee High School
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