Summary
Overview
Work History
Education
Skills
Timeline
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Nicolette Hinnendael

Hartland,WI

Summary

Detail-oriented customer service representative experienced in managing patient interactions and appointment scheduling. Proven ability to collaborate with healthcare teams and maintain accurate electronic health records, ensuring compliance and improving service delivery.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

ThedaCare Physicians
Appleton, WI
02.2025 - 06.2026
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels.
  • Trained new staff on customer service protocols and best practices.
  • Managed appointment scheduling and patient registration processes accurately.
  • Managed appointment scheduling and coordinated patient follow-ups efficiently.
  • Maintained accurate records in electronic health systems, ensuring compliance with regulations.

Telemetry Monitor Technician

Ascension Medical Group
Oshkosh, WI
01.2024 - 01.2025
  • Monitored patient vital signs using telemetry equipment to ensure immediate response to abnormalities.
  • Conducted regular checks of telemetry systems for accuracy and functionality, enhancing patient safety protocols.
  • Assisted nursing staff by providing timely reports on patient conditions, improving overall care quality.
  • Collaborated with multidisciplinary teams to discuss patient data, facilitating informed medical decisions.
  • Analyzed telemetry data trends to identify potential health issues, contributing to proactive patient management strategies.

Medical Scribe- Cardiology

Aurora Medical Center
Oshkosh, WI
09.2022 - 10.2023
  • Documented patient encounters, ensuring accuracy and compliance with medical standards.
  • Assisted healthcare providers by transcribing notes and entering data into electronic health records.
  • Reviewed charts for completeness, identifying discrepancies and resolving issues promptly.
  • Facilitated communication between patients and medical staff to enhance care coordination.
  • Maintained confidentiality of sensitive information in accordance with HIPAA regulations.

Education

Bachelor of Science - Business Administration And Management

Berkeley College
New York, NY
05-2019

Bachelor of Science - Kinesiology

Texas Woman's University
Denton, TX

Skills

  • Data entry
  • Customer service
  • Customer relations
  • Problem resolution
  • Relationship building
  • Appointment scheduling
  • Critical thinking
  • Data management

Timeline

Customer Service Representative

ThedaCare Physicians
02.2025 - 06.2026

Telemetry Monitor Technician

Ascension Medical Group
01.2024 - 01.2025

Medical Scribe- Cardiology

Aurora Medical Center
09.2022 - 10.2023

Bachelor of Science - Kinesiology

Texas Woman's University

Bachelor of Science - Business Administration And Management

Berkeley College