Nicolette Hopkins
Riverdale,IL
Summary
Experienced guest service agent with a strong focus on superior customer service and creating a welcoming atmosphere. Demonstrated ability to multitask, remain attentive, and show courtesy to all guests. Known for reliability, hard work ethic, and a fast-learning attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Home Health Aide
Royalty Healthcare
Midlothian, IL
11.2024 - 02.2025
- Performed light cleaning tasks.
- Scheduled and attended appointments.
- Facilitated consistent medication schedules.
- Supported shopping activities.
Security Officer
Kate’s Detective Agency
Chicago, IL
09.2024 - 02.2025
- Monitored premises to ensure safety and security protocols were consistently followed.
- Conducted regular inspections of buildings, facilities, and surrounding areas for potential hazards.
- Assisted in emergency response procedures, ensuring swift action during incidents.
- Collaborated with law enforcement to report suspicious activities and incidents effectively.
- Documented daily activities and security incidents in detailed reports for review.
Home Health Aide
Help at Home Senior Care
Oak Forest, IL
10.2022 - 12.2024
- Provided personal care and assistance with daily activities to enhance client comfort and well-being.
- Assisted clients in mobility and transportation, promoting independence and safety during outings.
- Prepared nutritious meals tailored to individual dietary requirements to support health goals.
- Streamlined communication between clients, families, and medical staff to enhance overall care coordination.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Housekeeping Attendant
Hampton Inn and Suites
Matteson, IL
10.2021 - 12.2021
- Implemented company guidelines to maintain office and equipment cleanliness.
- Maintained a clean and safe work environment, resulting in a 30% reduction in complaints filed with management and a 60% increase in crew satisfaction
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 70% annually
Home Health Aide
Healthcare Plus Senior Care
South Holland, IL
02.2019 - 03.2020
- Developed a plan of care for a patient, including a daily routine, diet, exercise, and medication monitoring
- Presented care information to the patient and their family to ensure they understood the plan of care and any changes
Assembly Line Worker
American Kitchen Delights
Harvey, IL
01.2019 - 02.2019
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
Education
GED -
Hubert H Humphrey Job Corps
Saint Paul, MN04.2008
Certificate - CNA
South Suburban College
South Holland, IL08.2019
Skills
- Communication skills
- Nursing
- Computer skills
- Customer service
- Computer literacy
- Caregiving
- Vital signs
- Supervising experience
- Food Preparation
- Guest Services
- Cleaning Experience
Certification
CPR Certification
Armed and unarmed security
Timeline
Home Health Aide
Royalty Healthcare
11.2024 - 02.2025
Security Officer
Kate’s Detective Agency
09.2024 - 02.2025
Home Health Aide
Help at Home Senior Care
10.2022 - 12.2024
Housekeeping Attendant
Hampton Inn and Suites
10.2021 - 12.2021
Home Health Aide
Healthcare Plus Senior Care
02.2019 - 03.2020
Assembly Line Worker
American Kitchen Delights
01.2019 - 02.2019
GED -
Hubert H Humphrey Job Corps
Certificate - CNA
South Suburban College