Nicolette J. Pitts
Goodyear,AZ
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
1
1
Language
7
7
years of professional experience
Work History
Bartender
Bubba's 33
Goodyear, USA
01.2024 - Current
- Mixed and served a variety of beverages to customers at Bubba's 33.
- Assisted customers with menu selections and provided recommendations on drinks.
- Maintained cleanliness and organization of the bar area during busy shifts.
Server/Hostess Manager/Bartender
P.F. Chang's
Goodyear
01.2020 - 10.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted the wait staff to provide a seamless customer service experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Adapted quickly to bar environment, serving customers efficiently.
- Acquired knowledge of diverse drink recipes, improving service offerings.
- Set tables for large and themed parties.
- Transitioned into the bar room with ease.
- Created training opportunities for new or struggling staff to enhance team performance.
- Selected as a trainer for P.F. Chang's to facilitate openings of new restaurants nationwide.
- Adequately stocked the bar in preparation for the next shift.
- Achieved high customer retention by fostering a personable, friendly, and clean environment.
- One of the highest ranking employees to meet holiday goals.
- Maintained professionalism and anonymity respecting high profile customers.
- Completed several team activities for charity with both employers.
- One of the highest ranking employees to meet holiday goals.
- Competed in bartender of the year which required retention of product, recipe, and presentation in a time sensitive response.
Education
Trivium Preprartory Academy
Goodyear, AZSkills
- Mixology techniques
- Knowledge of drink recipes
- Food and work safety
- Training others
- Implement with detailed instructions from management
- Multitasking skills
- Adapts to stress
- Attentive to customer service
- Chef communication
Languages
French
Limited
A1
Timeline
Bartender
Bubba's 33
01.2024 - Current
Server/Hostess Manager/Bartender
P.F. Chang's
01.2020 - 10.2024
Trivium Preprartory Academy