Nicolette Lira
Great Falls
Summary
Dynamic leader with proven problem-solving and team leadership skills honed at Six Flags Great Adventure. Excelled in ensuring customer satisfaction and safety, managing front and back of house operations at Panda Express, and coordinating multiple projects at Black Bear Lake Summer Camp. Expert in multitasking multiple chores in a timely matter, with a keen eye to dog's behaviors, and driving operational excellence and positive customer experiences.
Overview
4
4
years of professional experience
Work History
Boarding Attendant
Fetch
09.2024 - Current
- Kept dog's suits clean, neat, and organized.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Shift Leader
Panda Express
10.2023 - 07.2024
- Serve and provide great customer service
- Answer guest questions and resolve issues
- Use registers
- Clean work areas
- Prep food
- Make food
- Perform money transfers
- Count safe at the beginning and end of every day
- Use computer to close all registers and report end of day sales
- Manage front and back of house team
Ride Operations
Six Flags Great Adventure
09.2022 - 09.2023
- Perform safety checks and walkthroughs of the ride area
- Operate rides at Six Flags Great Adventure
- Record hourly information as needed
- Stay alert and visual of ride Danger Zones
- Provided training to new employees on proper ride operations and safety regulations
- Organized paperwork related to ride operations such as waivers and ticket sales
- Successfully monitored ride operations, ensuring the safety of riders at all times
Kitchen Help/ Laundry Help
Black Bear Lake Summer Camp
06.2021 - 08.2022
- Prep Food
- Serve kids
- Clean Cafe and Kitchen
- Wash, fold, and organize towels and laundry
- Troubleshot minor problems and reported larger technical issues
- Worked with coworkers to complete tasks
- Managed and coordinated multiple projects while ensuring timely completion
Crew Kitchen Staff Member
Sweet Carolina BBQ
11.2021 - 05.2022
- Demonstrated knowledge of food safety protocols for storing, preparing, and serving food products
- Cut various foods, such as fruits, and vegetables, to prepare for cooking and serving
- Assisted with closing duties such as counting money and reconciling receipts
- Efficiently operated cash register to process customer purchases in a timely manner
- Vacuumed or swept and mopped dining area and kitchen floor
Education
Associate in Science (A.S.) - Veterinary Medicine
Great Falls College MSU
Great Falls, MT06.2026
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Boarding Attendant
Fetch
09.2024 - Current
Shift Leader
Panda Express
10.2023 - 07.2024
Ride Operations
Six Flags Great Adventure
09.2022 - 09.2023
Crew Kitchen Staff Member
Sweet Carolina BBQ
11.2021 - 05.2022
Kitchen Help/ Laundry Help
Black Bear Lake Summer Camp
06.2021 - 08.2022
Associate in Science (A.S.) - Veterinary Medicine
Great Falls College MSU
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