Nicolette Lovell
Palm Bay,FL
Summary
Experienced customer service and retail management professional with 20+ years of success leading teams, improving customer satisfaction, and driving operational excellence. Skilled in employee training, performance management, conflict resolution, sales, and daily business operations. Proven ability to build strong customer relationships, develop high-performing teams, and deliver results in fast-paced environments. Recognized for strong leadership, communication, and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Barista Trainer
Target/ Starbucks
Melbourne, FL
10.2024 - Current
- Train new baristas on drink preparation, customer service, and Starbucks standards.
- Provide coaching and feedback to support employee development.
- Maintain food safety, cleanliness, and quality standards.
- Assist customers and supported daily café operations in a fast-paced environment.
Assistant Manager
Walgreens
Sarasota, FL
05.2019 - 03.2020
- Assisted in managing daily store operations, sales performance, and customer service.
- Supervised, trained, and coached team members to achieve operational goals.
- Managed inventory, merchandising, and loss prevention procedures.
- Handled customer concerns and ensured compliance with company policies.
- Supported hiring, scheduling, and employee performance management while maintaining a productive store environment.
City Carrier
United States Postal Service
Sarasota, FL
07.2017 - 04.2018
- Delivers and collects mail on foot or by vehicle under varying road and weather conditions in a prescribed area; maintains professional and effective public relations with customers and others, requiring a general familiarity with postal laws, regulations, products and geography of the area.
Barista Trainer Assistant Manager
Walgreens
Sarasota, FL
10.2018
- Maintains store staff by orienting, and training employees; coaching, counseling, and disciplining employees; planning, monitoring, and appraising job result.
- Ensures availability of merchandise and services; maintaining inventories, inventory control, ordering, cash control, and maintenance.
City Carrier
United States Postal Service
Sarasota, FL
08.2018
- Delivers and collects mail on foot or by vehicle under varying road and weather conditions in a prescribed area; maintains professional and effective public relations with customers and others, requiring a general familiarity with postal laws, regulations, products and geography of the area.
Team Lead and Trainer
MollyMaid
Sarasota, FL
01.2018
- Clean houses with a variety of chemicals, disinfectants, and machines.
- Vacuum hardwood floors and carpet.
- Sweep up debris.
- Clean toilets with toilet brush and chemicals.
- Wash soiled clothes and linens.
- Place fresh linens on bed.
- Wash, fold, and stock towels.
- Scrub stains, mold, and mildew from surfaces.
Supervisor
Finishline
Houston, TX
04.2013 - 10.2015
- Customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising.
- Maintains both individual and shift sales.
- Provides daily shift floor coverage.
Medical Assistant/Receptionist
Memorial Hermann Hospital
Houston, TX
02.2008 - 01.2011
- Welcome patients and their families when they arrive for appointments.
- Scheduling appointments. Set up appointments and follow-ups for patients, and ensure they are on time.
- Answering phones and emails.
- File medical records and other documents, and update patient records.
- Collect co-payments and process payments from patients. Provide patients with forms to fill out, verify insurance information, and answer questions.
- Keeping the office organized: Maintain a clean and calm reception area, and keep the office schedule for other staff members.
- Use computers, medical office software, and other technology to keep information organized and up-to-date.
Education
High School Diploma -
Jim Ned
Tuscola, TXMedical
Sanford–Brown
Houston, TXSkills
- Organization
- Communication
- Support Management
- Responsibility
- Team management
- Customer Support
- Attention to Detail
- Empathetic
- Problem Solving
- Product Knowledge
- Coaching and Training
- Leadership
- Support Service
- Merchandising
- Pricing
- Management
- Employee Orientation
- Store Management Experience
- Shift Management
- Assistant Manager Experience
Websites
Certification
Driver's License
Personal Information
Driving License: Yes
Timeline
Barista Trainer
Target/ Starbucks
10.2024 - Current
Assistant Manager
Walgreens
05.2019 - 03.2020
Barista Trainer Assistant Manager
Walgreens
10.2018
City Carrier
United States Postal Service
08.2018
Team Lead and Trainer
MollyMaid
01.2018
City Carrier
United States Postal Service
07.2017 - 04.2018
Supervisor
Finishline
04.2013 - 10.2015
Medical Assistant/Receptionist
Memorial Hermann Hospital
02.2008 - 01.2011
High School Diploma -
Jim Ned
Medical
Sanford–Brown