Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nicolette Lugo

Staten Island,NY

Summary

Friendly, enthusiastic and proactive in unswervingly meeting and exceeding company expectations. I am an intelligent, hardworking and trustworthy individual. I am an extraordinarily meticulous and results-oriented professional interested in furthering my career in Safety and Security. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Asset Protection Specialist

Acme Supermarkets
Old Bridge, NJ
09.2022 - Current
  • Performed store walk-throughs to ensure compliance with safety and security policies and procedures.
  • Conducted investigations on internal theft and fraud cases by compiling evidence from various sources.
  • Trained new employees on asset protection procedures and protocols in accordance with corporate standards.
  • Collaborated with external organizations such as police departments or local authorities regarding security matters.
  • Assisted in conducting periodic inventory counts in order to detect discrepancies between actual stock levels and recorded figures.
  • Detained shoplifters, following local laws and company policies governing apprehensions.
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Reviewed CCTV footage to obtain evidence of theft.

Head of Security

Le Roi Hookah Lounge
Staten Island, NY
01.2015 - 12.2022
  • Secure premises and personnel by patrolling property and monitoring surveillance equipment, Prevent losses and damage by reporting irregularities, informing violators of policy and procedures, restraining trespassers and check ID's and bags, Report offenders to law enforcement and assist in investigation, Keep mental alertness and attention to detail high, no matter the circumstances, Superb multitasking, interpersonal, communication and leadership skills, Train all new security personnel on standard operating procedures

Mortician Assistant

Stratford Funeral Home
Staten Island, NY
05.2021 - 09.2022
  • Assists in the prep room, Removal of the deceased, Transportation of the deceased, Assists with viewings and funeral services
  • Prepared and presented obituaries for deceased individuals.
  • Provided guidance and support to bereaved families in making funeral arrangements.
  • Coordinated with local cemetery personnel regarding burial or cremation details.
  • Removed deceased from place of death and transported to funeral home.

Asset Protection Associate

Stop and Shop Supermarket
Staten Island, NY
01.2016 - 09.2022
  • Secure premises and personnel by patrolling property and monitoring surveillance equipment such as CCTV, Apprehending Shoplifters, Knowledgeable in Shrink Trax, Preventing Shrink, Knowledge in Lane hawk
  • Identified shoplifters and apprehended perpetrators according to company policies.
  • Monitored CCTV surveillance to detect suspicious activity.

Preloader/Driver Helper

UPS
Staten Island, NY
10.2018 - 01.2019

Bartender/Head Waitress

Karl's Klippers
Staten Island, NY
03.2011 - 12.2016
  • Waited on multiple customers at the bar and throughout the bar area, Maintained complete knowledge of beverage lists and promotions, Enthusiastically with great flare and gusto described food and beverage specials to guests, Maintained strict cash handling procedures, Managed bar revenues, ensuring that all patrons were billed appropriately and all cash transactions properly documented

Hostess/Waitress

Carrabbas
Staten Island, NY
06.2010 - 02.2011
  • Proactively arranged for large parties, reservations and catering, Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members, Relayed orders to bar and kitchen be quickly and accurately recording guest selection and keying them into the register

Education

Nursing Asst. -

College of Staten Island
01.2010

GED -

Port Richmond High School
01.2009

Skills

  • PROBLEM SOLVER (8 years)
  • TEAM PLAYER (10 years)
  • CCTV
  • Surveillance
  • Security
  • Sales
  • Customer service
  • Conflict management
  • Organized and efficient Courteous professional demeanor
  • Rapid problem solver High Energy, Flexible schedule
  • Thrives in fast paced environment Committed Team Player
  • Loss Prevention Background
  • Team Training

Certification

Driver's License

The Art of Interviewing Certificate

Timeline

Asset Protection Specialist

Acme Supermarkets
09.2022 - Current

Mortician Assistant

Stratford Funeral Home
05.2021 - 09.2022

Preloader/Driver Helper

UPS
10.2018 - 01.2019

Asset Protection Associate

Stop and Shop Supermarket
01.2016 - 09.2022

Head of Security

Le Roi Hookah Lounge
01.2015 - 12.2022

Bartender/Head Waitress

Karl's Klippers
03.2011 - 12.2016

Hostess/Waitress

Carrabbas
06.2010 - 02.2011

Nursing Asst. -

College of Staten Island

GED -

Port Richmond High School

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Nicolette Lugo