Nicolette Valiere
Las Vegas,NV
Summary
Dedicated and results-driven professional with over 20 years of experience in customer service, operations, and team leadership. Proven track record in driving efficiency, mentoring teams, and enhancing customer experiences across various industries. Seeking to contribute to The Expo Group as a Senior Customer Service Manager by utilizing strong communication, problem-solving, and leadership skills to foster positive customer relationships and streamline operations.
Overview
23
23
years of professional experience
Work History
CHIEF OPERATING OFFICER/HUMAN RESOURCES MANAGER
Rellik Transportation LLC
04.2020 - Current
- Led operational and HR functions, including mentoring and training team members, streamlining communication, and improving service delivery.
- Managed vendor relations and ensured operational deadlines were met, leading to improved service delivery and customer satisfaction.
- Managed key accounts and developed long-term growth strategies, resulting in a 15% increase in revenue and improved client retention.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
MARKETING PROGRAM COORDINATOR
Start Small Think Big
09.2022 - 01.2024
- Coordinated strategic marketing campaigns and customer engagement initiatives, working closely with cross-functional teams to improve service delivery and client acquisition.
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
- Coordinated and optimized B2B marketing campaigns, driving a 25% increase in client engagement through targeted email marketing using HubSpot and Salesforce.
STARTUP ADVISOR
Rellik Transportation LLC
09.2019 - 04.2020
- Advised on improving customer service processes and implementing new operational systems to enhance customer satisfaction and team performance.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Identified new market opportunities through comprehensive research, leading to the development of growth strategies that contributed to a 15% increase in market share
OFFICE ADMINISTRATOR
Northwest Hardware Consultants
08.2010 - 09.2019
- Delivered exceptional administrative support, focusing on customer service, conflict resolution, and managing customer relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
HR ASSISTANT
Northwest Hardware Consultants
03.2004 - 08.2010
- Enhanced customer relationships through targeted outreach and exceptional service, increasing client satisfaction and driving a 25% boost in sales revenue.
- Managed major client accounts, providing tailored solutions and fostering long-term partnerships, resulting in a 30% growth in new client acquisitions.
- Led consultative product selection and installation processes, aligning with customer needs to deliver seamless experiences and ensure repeat business.
- Resolved client concerns effectively, maintaining positive relationships and contributing to a customer-centric business approach.
- Partnered with cross-functional teams to identify customer needs and market trends, ensuring strategic alignment with company goals and service excellence.
FINANCIAL AID REPRESENTATIVE
Gene Juarez Academy
03.2002 - 03.2004
- Managed financial aid compliance and documentation processes to ensure adherence to federal regulations
- Handled confidential financial records, successfully passing NASFA audits and ensuring regulatory compliance
- Managed student financial aid documentation, ensuring accurate records and adherence to federal financial aid regulations
Education
BACHELOR OF APPLIED SCIENCE - PROJECT MANAGEMENT
College of Southern Nevada
Las Vegas, NV05.2021
ASSOCIATE OF BUSINESS MANAGEMENT - undefined
College of Southern Nevada
Las Vegas, NV05.2019
HIGH SCHOOL DIPLOMA - undefined
Holy Names Academy
Seattle, WA05.2000
Skills
- Customer Service Leadership: Experienced in mentoring and leading teams of 1-10 members, fostering a customer-centric culture that drives high levels of satisfaction and performance
- Operational Efficiency & Process Improvement: Skilled in streamlining processes, including order management, cancellations, refunds, and vendor relations, to improve operational workflows and service delivery
- Team Collaboration: Strong ability to collaborate with cross-functional teams, including project managers, account teams, and vendors, to ensure smooth execution of events and customer satisfaction
- Conflict Resolution & Customer Support: Expertise in resolving customer conflicts, providing timely solutions, and managing customer expectations in fast-paced, deadline-driven environments
- Event Management & Coordination: Experienced in coordinating with event organizers and managing on-site operations to ensure smooth execution of events and customer satisfaction
- Technology & Reporting: Proficient in Microsoft Office Suite and other operational tools to track performance, monitor service levels, and generate reports for continuous improvement
Accomplishments
- Handled con dential nancial records, successfully passing NASFA audits andensuring regulatory compliance
- Managed student nancial aid documentation, ensuring accurate records andadherence to federal nancial aid regulations
- Successfully increased revenue by 30% through new business acquisition andeffective account management
- Spearheaded the implementation of new CRM systems, improving customerdata tracking and communication e ciency
- Delivered product presentations and demonstrations, resulting in a 25%increase in client engagement and contract renewals.
Key Accomplishments
- Led cross-functional teams in delivering exceptional customer service, resolving conflicts, and ensuring high satisfaction levels across multiple channels, leading to a 15% increase in customer retention.
- Successfully mentored and trained customer service teams, improving team performance, communication, and customer service delivery.
- Managed operational systems and processes, driving improvements that resulted in a 20% increase in order accuracy and timeliness.
- Oversaw vendor relationships and coordinated logistics for large-scale events, ensuring deadlines and service expectations were met consistently.
Timeline
MARKETING PROGRAM COORDINATOR
Start Small Think Big
09.2022 - 01.2024
CHIEF OPERATING OFFICER/HUMAN RESOURCES MANAGER
Rellik Transportation LLC
04.2020 - Current
STARTUP ADVISOR
Rellik Transportation LLC
09.2019 - 04.2020
OFFICE ADMINISTRATOR
Northwest Hardware Consultants
08.2010 - 09.2019
HR ASSISTANT
Northwest Hardware Consultants
03.2004 - 08.2010
FINANCIAL AID REPRESENTATIVE
Gene Juarez Academy
03.2002 - 03.2004
BACHELOR OF APPLIED SCIENCE - PROJECT MANAGEMENT
College of Southern Nevada
ASSOCIATE OF BUSINESS MANAGEMENT - undefined
College of Southern Nevada
HIGH SCHOOL DIPLOMA - undefined
Holy Names Academy
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