Britteny Dunlap
Austin,TX
Summary
Proven Enterprise Sales Development Representative with a track record of exceeding sales quotas by over 15% at Nolan Transportation Group, LLC. Skilled in CRM tools and Microsoft Office, adept at fostering customer loyalty through exceptional service. Demonstrates calm professionalism under pressure, enhancing team performance through mentorship and innovative sales strategies.
Overview
14
14
years of professional experience
Work History
Enterprise Sales Development Representative
Nolan Transportation Group, LLC
Austin, TX
09.2021 - 08.2024
- Developed new accounts by prospecting, cold calling, and networking within the industry.
- Utilized CRM tools effectively for tracking leads, managing contacts, and maintaining up-to-date records of all communications.
- Maintained up-to-date knowledge on industry trends by attending relevant training sessions and webinars, applying insights to enhance sales performance.
- Collaborated cross-functionally to develop customized solutions tailored to individual client requirements.
- Exceeded monthly sales quotas consistently through effective pipeline management and focused closing strategies.
- Mentored junior representatives on successful selling tactics which resulted in higher overall team performance.
- Increased sales revenue by building strong relationships with clients and identifying their business needs.
Office Manager
Whitewater Amphitheater
Canyon Lake, TX
09.2018 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Managed over 120 customer calls per day.
- Established streamlined procedures for document management for enhanced accessibility.
Golf Course Attendant
Twin Rivers Golf Course
Waco, TX
01.2011 - 07.2016
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Conducted inventory, stocking and merchandising to track supplies and placed orders.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Education
Associate of Applied Science - Criminal Justice
Austin Community College
Austin, TX05.2021
Skills
- CRM management
- Solution selling
- Email outreach
- Objection handling
- Strategic prospecting
- Teamwork and collaboration
Timeline
Enterprise Sales Development Representative
Nolan Transportation Group, LLC
09.2021 - 08.2024
Office Manager
Whitewater Amphitheater
09.2018 - 07.2021
Golf Course Attendant
Twin Rivers Golf Course
01.2011 - 07.2016
Associate of Applied Science - Criminal Justice
Austin Community College
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