Nicolette Winslow
Albany,NY
Summary
Dynamic sales professional with a proven track record at Charter Spectrum, excelling in customer relationship management and sales strategies. Adept at enhancing customer experiences through tailored presentations and effective engagement. Recognized for consistently achieving sales goals and fostering strong client relationships, driving satisfaction and loyalty.
Overview
20
20
years of professional experience
Work History
Sales Representative
Charter Spectrum
05.2023 - Current
- Continuously met sales goals via strategic prospecting.
- Engaged customers to identify needs and recommended tailored services, enhancing customer experience.
- Demonstrated product features and benefits through effective presentations.
- Addressed inquiries from prospective customers about product features and services
- facilitating informed purchasing decisions.
- Developed strong relationships with clients to enhance customer satisfaction.
- Resolved customer complaints swiftly, improving overall satisfaction and loyalty.
- Collaborated with team members to enhance customer satisfaction and service quality.
- Conducted regular one-on-one meetings with each mentee to discuss challenges, successes and goals.
- Engaged consistently with mentees through designated contact points using various methods.
Administrative Assistant
New York State Department of Health
09.2015 - 06.2016
- Delivered technical assistance to providers for accurate billing form completion, enhancing submission quality.
- Coordinated communications with dental providers for timely updates on claim status and documentation requirements.
- Executed data entry of dental claim information to ensure accuracy in processing and record-keeping.
- Analyzed medical records to verify medical necessity of services per established criteria.
Customer Service Representative
IDT Energy
09.2006 - 05.2007
- Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Results-driven sales representative with a strong focus on customer relationship management, sales forecasting, and effective presentations. Proven ability to enhance customer experiences and drive sales growth.
Education
Associate of Science - Criminal Justice
Bryant & Stratton College
NY05-2016
Skills
Customer relationship management
Sales forecasting
Sales strategies
Customer engagement
Product presentation
Product knowledge
Presentations
Timeline
Sales Representative
Charter Spectrum
05.2023 - Current
Administrative Assistant
New York State Department of Health
09.2015 - 06.2016
Customer Service Representative
IDT Energy
09.2006 - 05.2007
Associate of Science - Criminal Justice
Bryant & Stratton College