Summary
Overview
Work History
Education
Skills
Timeline
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Nicolette Young

Nicolette Young

Dallas,TX

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proactive and hardworking individual focused on continuous operational improvement.

Overview

15
15
years of professional experience

Work History

Advocacy Manager

Goldman Sachs
Richardson, TX
06.2022 - Current
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Team Lead Lennox Costco Member Support

Lennox Industries
Richardson, TX
01.2018 - 12.2021
  • Followed up proactively with customers and verified full resolution of technical issues.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained new personnel regarding company operations, policies and services.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Office Manager

Red Oak Dental
Red Oak, TX
05.2014 - 11.2018
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Supervised and performed human resource management functions for six subordinates.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Established team priorities, maintained schedules and monitored performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Office Manager/Tax Associate

Ron Allen CPA, PC
Dallas, TX
02.2008 - 04.2014
  • Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
  • Delivered comprehensive tax documentation required for accurate individual and corporate returns.
  • Developed in-depth knowledge of client business and industry through direct interaction while working on various aspects of engagement.
  • Secured and properly handled confidential data to protect against unauthorized access, improper transmission and unapproved disclosure.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Offered clients recommendations to reduce tax liabilities.

Education

Associate of Science -

Richland College
Dallas, Tx
05.2005

High School Diploma -

First Baptist Academy
Dallas, Tx
05.2001

Skills

  • Evaluation of data collection
  • Customer Retention Strategies
  • Exceptional interpersonal skills
  • Team Leadership
  • Data Management Familiarity
  • Issue Resolution
  • Best Practice Implementation
  • Coaching and Counseling
  • Policy and Procedure Adherence
  • Customer Service
  • Escalation Management

Timeline

Advocacy Manager

Goldman Sachs
06.2022 - Current

Team Lead Lennox Costco Member Support

Lennox Industries
01.2018 - 12.2021

Office Manager

Red Oak Dental
05.2014 - 11.2018

Office Manager/Tax Associate

Ron Allen CPA, PC
02.2008 - 04.2014

Associate of Science -

Richland College

High School Diploma -

First Baptist Academy

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Nicolette Young