Nicole Welliver
Summerville,SC
Summary
Experienced professional successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 13 years of experience and willingness to take on any challenge. Strong work ethic combined with exceptional communication skills that are required to be successful in the modern work environment.
Overview
16
16
years of professional experience
Work History
Inside Sales Specialist
Insulet Corporation
07.2023 - Current
- Efficiently manages a high volume of inbound leads and promptly responding to customer inquiries.
- Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.
- Delivered exceptional customer service by addressing concerns promptly, ensuring repeat business and generating positive referrals.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Managed friendly and professional customer interactions.
Senior Intake Specialist
Insulet Corporation
09.2017 - 07.2023
- Exceeds 94% quality expectations; achieved 97% quality score for 2022 and 99% in 2021
- Continually exceeds 20 task expectation by completing 50+ tasks on average while completing 100+ documentation scrub tasks per day.
- Served as department expert on all insurance contracts, channeling, and processing requirements for all covered products.
- Processed all aspects of reimbursement by contacting payors, verifying insurance benefits, and adhering to medical guidelines.
- Submissions for prior authorizations for approval and payment of products at time of claims processing.
- Documented all interactions and calls into customer database and maintain HIPAA compliance.
- Collaborated with Case Management, Sales, and Billing to ensure proactive communication of potential customers order status.
- Organized and identified all incoming documents for my territory.
- Use advanced skill set and knowledge to complete wide range of reimbursement tasks.
- Provided frequent feedback and suggestions to support environment of continuous process improvement.
- Assessed clients' needs and determined eligibility for intake services.
- Continued mentorship and training for new hires
- Obtained updated contact information from all subjects and verified data for accuracy.
- Hand selected to work through clinical contracting documentation to ensure FDA guidelines are met
Collections Specialist and Insurance Educator
American Renal Associates
07.2015 - 09.2017
- Managed insurance appeals and waiver processes to make sure patients receive maximum insurance benefits.
- Analyzed aging reports and developed strategies for collections with multiple insurance companies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Account Manager
Coppe Pediatric Dentistry
05.2010 - 07.2015
- Managed all rejected claims by following up with insurance companies to ensure complete payment.
- Trained and on-boarded all new and existing front office employees on the Dentrix system.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Lead Front Desk Coordinator
Tufts Dental School
01.2010 - 05.2010
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Checked insurance benefits daily for correct coverage.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH08.2024
Associate of Science - Business Administration And Management
Middlesex Community College
Bedford, MA05.2022
Skills
- Strong attention to detail
- Sales pipeline management
- Customer service
- Organized and efficient
- Account Management Software
- Microsoft Office
- Customer relationship building
- Objection handling
Accomplishments
- Worked closely with field teams and dispatch to align ride schedules with operational priorities 2025
- Member of ASPN Escalations team 2025
- Inside Sales Winner's Circle for Quota Attainment - 2019, 2020, 2021 & 2022
- Inside Sales Mentorship Development Program - 2022
- Member of ASPN PA Initiative - 2022
- Intake Commercial Excellence Award - 2021
- Inside Sales Hustler Award - 2020
- Member of Inside Sales Advisory Board - 2020
- Member of LEAN Business Development - 2019
Timeline
Inside Sales Specialist
Insulet Corporation
07.2023 - Current
Senior Intake Specialist
Insulet Corporation
09.2017 - 07.2023
Collections Specialist and Insurance Educator
American Renal Associates
07.2015 - 09.2017
Account Manager
Coppe Pediatric Dentistry
05.2010 - 07.2015
Lead Front Desk Coordinator
Tufts Dental School
01.2010 - 05.2010
Associate of Science - Business Administration And Management
Middlesex Community College
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
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