Michael Sterling
South St Paul,MN
Summary
Results-driven Inside Sales Specialist with a proven track record in customer relationship building and exceptional service. Skilled in upselling and cross-selling to maximize revenue. Experienced in developing meaningful client relationships and executing successful sales strategies that significantly boost customer retention rates and overall sales productivity.
Overview
15
15
years of professional experience
Work History
Inside Sales Specialist
Core & Main
Farmington, MN
01.2017 - Current
- Developed and maintained relationships with key clients to drive sales growth.
- Executed sales strategies that increased customer retention rates significantly.
- Answered customers' questions regarding products, prices, and availability.
- Developed strong customer relationships through effective communication, understanding their needs, and providing tailored sales solutions.
- Informed customers of promotions to increase sales productivity and volume.
- Received all inbound materials into the system
- Delivered exceptional customer service by addressing concerns promptly, ensuring repeat business.
- Assisted in training new inside sales representatives on company processes, product offerings, and best practices for maximizing sales potential.
- Assemble all submittal packages for engineer review.
- Assist with purchasing material for the branch.
Yard Associate
Minnesota Pipe and Equipment
Farmington, MN
03.2011 - 12.2016
- Operated forklift for efficient material handling.
- Collaborated with team members to ensure timely loading and unloading of shipments.
- Monitored stock levels and coordinated with procurement for reordering supplies.
- Developed improved processes for streamlining yard workflow efficiency.
- Managed incoming shipments, verifying accuracy against purchase orders, and reporting discrepancies to supervisors as needed.
- Assisted in training new employees on company procedures, safety protocols, and equipment operation as needed.
- Enhanced yard efficiency by maintaining a well-organized and clean work environment.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
Education
GED -
Cannon Falls High School
Cannon Falls, MNSkills
- Customer relationship building
- Customer relationship management
- Objection handling
- Upselling and cross selling
- Exceptional customer service
- Adept multi-tasker
- Product knowledge
- Problem-solving abilities
- Effective communication
- Attention to detail
Timeline
Inside Sales Specialist
Core & Main
01.2017 - Current
Yard Associate
Minnesota Pipe and Equipment
03.2011 - 12.2016
GED -
Cannon Falls High School