Nicolle Casas
Margate,FL
Summary
Dynamic customer service professional with a proven track record at Sedanos, enhancing customer satisfaction through effective problem-solving and communication skills. Adept at streamlining processes and resolving issues, I consistently achieved high satisfaction ratings while managing logistics and supply chain operations in the Army National Guard.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sedanos
05.2022 - 02.2023
- It has enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- It resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- They have assisted customers in navigating the company website and placing online orders, improving the overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
Online Personal Shopper
Walmart
04.2023 - 07.2024
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
92Y Unit Supply Specialist
Army National Guard FL
05.2024 - Current
- Coordinated and administered logistics actions to support property transactions and accountability programs.
- Collaborated effectively across departments in managing government property books for all assigned units.
- Assisted in logistical training, issued property and shipped and received assets.
- Analyzed and applied benchmarking, cost, and value chain analysis and supply chain analysis.
Education
High School Diploma -
Dave Thomas Education Center
Coconut Creek, FL07.2023
Skills
- Customer Relationship
- Problem-Solving Skills
- Cash Handling Skills
- Organizational Skills
- Communication Skills
- Supply chain operations
- Weapons control
- Supply chain management
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
English
Professional Working
Certification
- Chain Supply Management, Quatermaster Academy - Feb 12, 2025
Timeline
92Y Unit Supply Specialist
Army National Guard FL
05.2024 - Current
Online Personal Shopper
Walmart
04.2023 - 07.2024
Customer Service Representative
Sedanos
05.2022 - 02.2023
High School Diploma -
Dave Thomas Education Center
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