Nicolle Cunningham
North Port,FL
Summary
Motivational leader and organizational problem-solver with advanced management team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive successful teams. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Motivated professional with several years of experience juggling multiple priorities to keep environments running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
McDonald's
Sarasota, FL
02.2019 - Current
- Implemented quality control measures to uphold company standards.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Operated equipment and machinery according to safety guidelines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Identified potential sources of contamination or cross-contamination within the facility and implemented preventive measures accordingly.
Education
High School Diploma -
Cejap
Colombia 12-2017
Skills
- Sanitation procedures
- Cross-contamination prevention
- Personal hygiene
- Temperature monitoring
- Inventory control systems
- Inventory reporting
- Verbal and written communication
- Team leadership
- Shift planning
- Service scheduling
- Performance reviews
- Schedule management
- Bilingual
- Food presentation
- Kitchen safety
- Quality assurance and control
- Kitchen management
- Customer service
Accomplishments
- i have been chosen as manager of the year for 3 consecutive years
- award for leading great restaurants
- graduated from hamburger university
Certification
- certified food safety manager
- servsafe
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Assistant Manager
McDonald's
02.2019 - Current
High School Diploma -
Cejap