Nicolle Escobar
Austin,TX
Summary
Bilingual customer service and administrative support professional with experience in healthcare scheduling, patient communication, recordkeeping, payments, and technical documentation. Demonstrates strong organizational skills, attention to detail, and the ability to manage sensitive information while explaining processes clearly. Proven ability to support customers effectively in fast-paced environments. Seeking a long-term remote role in customer service or administrative support.
Overview
8
8
years of professional experience
Work History
Client Service Representative
Various Employers & Self-Employed
Austin, TX
09.2023 - Current
- Provided professional support to clients in fast-paced service environments.
- Managed schedules, payments, service requests, and detailed client information accurately.
- Communicated updates, addressed questions, and resolved concerns promptly and professionally.
- Built positive client relationships through reliable, organized, and personalized service.
Call Center Representative
Blackstone Medical Services
Medellin, Colombia
06.2022 - 06.2023
- Managed high call volumes while providing exceptional customer service.
- Provided empathetic, bilingual support while handling sensitive health and personal information professionally.
- Resolved inquiries by utilizing healthcare databases and internal systems effectively.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Collected deposits or payments and arranged for billing.
Front Desk Assistant
Odontolaser
Tunja, Colombia
07.2021 - 03.2022
- Managed patient scheduling and appointment confirmations for dental consultations.
- Handled patient inquiries and provided information about dental services offered.
- Maintained accurate patient records and updated information in the database.
- Processed patient payments and maintained accurate billing records.
- Performed data entry tasks into computerized systems accurately and efficiently.
Civil Engineering Assistant
Municipal Government of Combita
Combita, Colombia
01.2021 - 06.2021
- Assisted in planning and executing community engineering projects.
- Maintained project documentation and ensured compliance with local regulations.
- Supported public meetings by preparing presentations and responding to inquiries.
- Performed inspections of finished constructions.
Library Assistant
EAFIT University
Medellin, Colombia
01.2019 - 06.2019
- Organized and maintained library collections for easy access.
- Maintained accurate records of circulation activities including check-ins and outs and overdue items.
- Processed new acquisitions and updated inventory records systematically.
- Responded to inquiries, offering guidance on library services and policies.
Education
Bachelor's Degree - Civil Engineering
EAFIT University
Medellin, Colombia03-2023
Skills
- Bilingual Customer Support (English/Spanish)
- Appointment Scheduling
- Data Entry and Recordkeeping
- Written and Verbal Communication
- Payment Processing
- Document Management
- Problem Resolution
- Microsoft Office
- Confidential Information Handling
- Time Management
- Patient Billing
- Attention to Detail
Languages
- Spanish, Native
- English, Advanced
Work Authorization
Authorized to work in the United States without sponsorship
Timeline
Client Service Representative
Various Employers & Self-Employed
09.2023 - Current
Call Center Representative
Blackstone Medical Services
06.2022 - 06.2023
Front Desk Assistant
Odontolaser
07.2021 - 03.2022
Civil Engineering Assistant
Municipal Government of Combita
01.2021 - 06.2021
Library Assistant
EAFIT University
01.2019 - 06.2019
Bachelor's Degree - Civil Engineering
EAFIT University