Azalia Cruz
Berkeley,CA
Summary
To become part of something bigger where there is room for advancement and the opportunity to give back. To have a career that is rewarding through my efforts to provide support, guidance and encouragement for those who seek assistance in overcoming health barriers. A placement where I can learn and express my passion In helping those who have walked all different paths of life. A career where I will go above and beyond to grow and demonstrate my ability to provide quality care while displaying acts of empathy, respect and cultural humility.
Overview
6
6
years of professional experience
Work History
Client Service Representative
Ocean Avenue Vet Hospital
07.2018 - Current
- Client Education
- Schedule a variety of different proceedures
- Increase customer retention rates through personalized follow-ups and timely resolution of concerns
- Send and request medical records, respond to emails and maintain accurate documentation of inventory
- Handle sensitive client information with discretion, ensuring confidentiality at all times
- Manage high volume of incoming calls, providing prompt and accurate information to clients about products and services
Education
Community Health Worker - Community Health Worker
San Francisco Community College
San Francisco, CA07-2025
Degree In Progress - MRI Technologist
Gurnick Academy Of Medical Arts
San Mateo, CA06-2022
High School Diploma -
Berkeley High School
Berkeley, CA01.2016
Skills
- Customer Support
- Experience In Microsoft Word, Epic and Avimark
- Inbound Call Management
- De-Escalation Techniques
- Intermediate Medical Terminology
- Bilingual: Spanish & English
Timeline
Client Service Representative
Ocean Avenue Vet Hospital
07.2018 - Current
Community Health Worker - Community Health Worker
San Francisco Community College
Degree In Progress - MRI Technologist
Gurnick Academy Of Medical Arts
High School Diploma -
Berkeley High School
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