Hi, I’m
Nicolle Garcia
San Antonio,Texas
Summary
Experienced and dependable customer support service professional with a strong attention to detail and a commitment to honesty and hard work. Motivated to exceed expectations and go above and beyond in fulfilling responsibilities. With extensive experience in handling emergency calls in a high-pressure environment, career aspirations have evolved towards assisting, supporting, and empowering others in various aspects of their lives. Possessing two years of experience as a student support and financial aid advisor, I seek a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
years of professional experience
Work History
DeVry University
Student Support Advisor
09.2022 - Current
Job overview
- Counseled and educated students and parents on institutional, federal, and state financial aid opportunities, providing guidance on available options and resources
- Made outreach efforts to promote program benefits and meet organizational goals.
- Retrieved and reviewed financial aid information through the US Department of Education's different systems
- Monitored and tracked students' application, enrollment, and academic progress.
- Supported new student enrollment process through collaboration with Admissions, addressing student inquiries, delivering in-depth program and cost details, and explaining available funding options
- Developing and validating estimated financial plans while establishing clear timelines for applicants to ensure financial preparedness.
- Maintaining a comprehensive knowledge of academic and Title IV financial aid programs, policies, and procedures, encompassing institutional policies as well as federal and state regulations.
- Monitored student accounts and provided guidance on financial eligibility. Regularly evaluated academic and financial awards by accessing a variety of automated tools and information systems to record and develop student records.
- Analyzed student data to identify potential financial obstacles and devised strategies for overcoming them
- Captured and recorded all interactions through fact-finding interviews and discussions to ensure precise documentation of information.
- Evaluated complex academic and financial scenarios with a high level of discretion, demonstrating independent judgment throughout the student life cycle.
Joint Base San Antonio
Emergency Services Communication Dispatcher
05.2021 - 10.2021
Job overview
- Monitored and prioritized emergency and non-emergency calls for police, fire, or medical assistance through telephone, radio systems, and other reporting systems
- Monitored, answered, and dispatched appropriate emergency vehicles and personnel for In-flight and Ground Aircraft Emergencies
- Assisted active-duty military in delivering emergency and non-emergency services to the community
- Managed input, recording, and maintenance of all emergency and non-emergency reports, including daily activity reports and calls for service
- Exemplified determination, organization, training, and independency to showcase above and beyond work ethic and productivity.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
Defense Logistics Agency
Lead Emergency Services Dispatcher
03.2019 - 04.2021
Job overview
- Efficiently handled a wide range of calls for service, both emergency and non-emergency, by interrogating callers to gather essential information and determining the nature of each call. Provided accurate and comprehensive details to units responding to calls.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Updated Dispatch Standard Operating Procedures and policies as needed
- Prepared and delivered updated policy, procedures, data entry, report statistics, and other relevant documents.
- Created and maintained Dispatch personnel schedules, including overtime allocation.
- Demonstrated exceptional work ethic and productivity by consistently exceeding expectations in a dynamic and diverse work environment through determination, organization, training, and autonomy.
- Took initiative to enhance work environment and atmosphere by creating new files, binders, and quick references as well as reorganizing the dispatch center.
Education
University of WashingtonTacoma, WA
Bachelor of Arts
03.2014
University Overview
- Dean's List
Skills
- Academic Advising
- Teamwork
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Customer Service
- Microsoft Teams
- Microsoft Office
- Salesforce Proficiency
Timeline
Student Support Advisor
DeVry University
09.2022 - Current
Emergency Services Communication Dispatcher
Joint Base San Antonio
05.2021 - 10.2021
Lead Emergency Services Dispatcher
Defense Logistics Agency
03.2019 - 04.2021
University of Washington
Bachelor of Arts
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