Nicolle Gomez
Queens,NY
Summary
Highly motivated Steve Madden Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
2
2
years of professional experience
Work History
Steve Madden / Sales Associate
Queens Center
02.2023 - Current
- Increased SPH for associates which was 120 to 180 or 200 based on traffic, and managing higher UPT which was 2.1 and expect was 1.5.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Barista
Au Bon Pain
01.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
Driver helper
UPS
12.2022 - 01.2023
- Helping driver when handling packages to right address was always purpose as well as, making sure that customers could get their packages no matter what.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Displayed very good communication and customer service skills.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Lifted and carried packages weighing up to 20-35 pounds
Food / Cashier
Superfresh Food Markets
10.2021 - 11.2022
- Offer solutions to our customers and indicate to people where they could find the right product that they were looking for.
- Operated cash register to process sales transactions, handle cash and make change.
- Explained current promotions and new menu items.
- Resolved customer complaints independently or with aid of supervisor.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
Internship Student
NAF Internship Lab With KPMG And Verizon
06.2021 - 08.2021
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
Education
Associate of Science - Psychology
Essex County College
Newark, Nj07.2024
High School Diploma -
Bloomfield High School
Bloomfield, NJ06.2022
Skills
- Bilingual (Spanish - English)
- Team Meetings
- Microsoft Office
- Team Cooperation
- Customer Service
- Shipment Processing
- Sales Trends
- Inventory Tracking
- Hospitality and Accommodation
- Multitasking Strengths
- Suggestive Selling
- Cash Handling Accuracy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Steve Madden / Sales Associate
Queens Center
02.2023 - Current
Barista
Au Bon Pain
01.2023 - Current
Driver helper
UPS
12.2022 - 01.2023
Food / Cashier
Superfresh Food Markets
10.2021 - 11.2022
Internship Student
NAF Internship Lab With KPMG And Verizon
06.2021 - 08.2021
Associate of Science - Psychology
Essex County College
High School Diploma -
Bloomfield High School
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