Summary
Overview
Work History
Education
Skills
Interests
Timeline
NICOLLE SAYYAE

NICOLLE SAYYAE

Project Manager
Clarkston,MI

Summary

Initiative-taking professional with 10+ years of Management experience with a background in corporate education, specializing in web-based training. Ability to complete all stages of projects from inception to closing, exceeding expectations of being on time and on budget. Excel at articulating a clear vision and inspiring team members, and consistently pursuing opportunities to improve myself and operational efficiencies.

Overview

11
11
years of professional experience

Work History

Account Manager

ONE10 MARKETING
Troy, MI
03.2023 - 12.2023
  • Develop a working knowledge of client communication procedures to ensure project authenticity, manage planning of short/long term strategic goals and objectives and identified opportunities for growth of existing book of business
  • Conduct day-to-day client relationships, manage feedback, collaborate on project requests, deliverable status, and scope changes, while adhering to ISO processes
  • Manage cross-functional teams to develop strategic implementation strategies for all projects ensuring deliverables meet objectives, and budget and timelines remain within scope
  • Assist in developing scope and budget, obtain client approvals, review draft invoices, and maintain accurate and timely invoice delivery
  • Led and managed numerous automotive training projects concurrently, resulting in a 10% increase in project completion rates

Senior Project Manager

ALTERIS GROUP
Southfield, MI
01.2022 - 03.2023
  • Managed the design, development, and usability of web-based OEM automotive training courses, reducing average user response rate by 15%
  • Successfully managed project progress including budget, timelines, and deliverables to ensure client needs were met
  • Communicated progress/potential risks leading to on-time and on-budget delivery of projects
  • Tracked and measured participant performance of courseware surveys and posttests via LMS; personally, developed courses resulting in higher survey and posttest percentages

Project Manager/UX Researcher

4SIGHT INSIGHTS & STRATEGY
Lake Orion, MI
06.2020 - 01.2022
  • Research and design, participant recruiting, user/prototype testing, data collection and competitor analysis
  • Brand positioning, audience segmentation, and consumer experience initiatives
  • Conducted user surveys and collected data, using methods such as questionnaires and interviews
  • Assisted in competitive analysis research to gather data on competitors and prepare reports of findings
  • Revamped a website that led to a 6% increase in overall user activity

Project Manager

Alteris Group
Southfield, MI
06.2018 - 04.2020
  • Managed the design, development and usability of web-based, automotive training courses, reducing average user response rate by 15%
  • Successfully managed project progress including budget, timelines, and deliverables to ensure client needs were met
  • Communicated progress/potential risks leading to on-time and on-budget delivery of projects
  • Tracked and measured participant performance of courseware surveys and posttests via LMS; personally developed courses resulting in higher survey and posttest percentages
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks

Teaching Assistant

CLARKSTON EARLY CHILDHOOD CENTER
Clarkston, MI
01.2013 - 06.2018
  • Collaborated with educators, assessed new students, recommended classroom placement, observed student performance, documented data to assess progress and prepared and executed daily lesson plans

Education

Bachelor of Science - Education

Wayne State University, Detroit, MI
2015 - 2017

Associate of Science - Business Administration

Oakland Community College, Royal Oak, MI

Skills

  • Adult learning theories
  • Customer Engagement
  • Critical Thinking
  • Adaptability
  • Curriculum Development
  • Quality Assurance
  • Change Management
  • Agile Methodologies including Scrum/Kanban
  • MS Office
  • Project
  • SharePoint
  • Google Suite
  • Jira
  • Smartsheet
  • NetSuite
  • Training and Development
  • Resource Allocation

Interests

Reading

Yoga

Travel

Family

Timeline

Account Manager - ONE10 MARKETING
03.2023 - 12.2023
Senior Project Manager - ALTERIS GROUP
01.2022 - 03.2023
Project Manager/UX Researcher - 4SIGHT INSIGHTS & STRATEGY
06.2020 - 01.2022
Project Manager - Alteris Group
06.2018 - 04.2020
Wayne State University - Bachelor of Science, Education
2015 - 2017
Teaching Assistant - CLARKSTON EARLY CHILDHOOD CENTER
01.2013 - 06.2018
Oakland Community College - Associate of Science, Business Administration

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NICOLLE SAYYAEProject Manager