Nicolo Acevedo
Hospitality Administration & Management
Colorado Springs,CO
Summary
Demonstrated history of customer service excellence. Able to provide excellent sales support, business acumen and a team player and leader. Goal-driven restaurant management professional with a solid background in both front- and back-of-house positions. Specializing in bar operations, team leadership, and responsible alcohol service, food safety and an expert at providing world class first rate customer service and satisfaction. Dedicated, hardworking restaurant management professional.
Overview
9
9
years of professional experience
Work History
Restaurant Management
Hilton Hotels Corporation (Schulte & Regal)
Colorado Springs, CO
08.2021 - Current
- Assisted hotel management with preparation of realistic budget and menu that enabled business success.
- Only 1 of 2 departments to pass critical stringent Hilton Brand Standards Audit in 2023.
- Maintained relationships with restaurant vendors to implement cost controls and facilitate effective inventory management.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Directed and trained employees to provide full service restaurant and catering management and operations.
- Responsible to coordinate events and banquets with sales and operations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cross trained for front and back of house operations. Took initiative to be able to manage guest services, check in and guest satisfaction to better serve needs of our properties and guests.
Real Estate Management
DVX Inc
Colorado Springs, CO
01.2015 - Current
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Compiled maintenance and repair requests and reached out to local contractors for bid proposals. Improved Revenues 25% Year Over Year.
- Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
- Maximized rental income while minimizing expenses through effective planning and control.
Marketing, Sales & Customer Service
CMG
Kansas City, MO
01.2019 - 01.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Maintained retail relationships.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training. Exceeded contract goals by 175%.
- Identified appropriate marketing channels and target customers for campaigns.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Sales & Customer Service Team Lead
Hilton Grand Vacations
Las Vegas, NV
01.2017 - 06.2018
- Engaged with customers to build rapport and loyalty. Top 5% of all sales professionals within HGV.
- Provided positive first impressions to welcome existing, new and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Represented Hilton Brand in positive upbeat professional manner with all prospects and customers in high volume high stress environment.
Education
Some College (No Degree) - Literature, Business Administration
Denver University
Denver, COHigh School Diploma -
Contemporary Learning Academy
Denver, CO 06.2011 - 06.2012
Skills
Leasing and sales
Marketing and advertising
Customer service-focused
Staff Management
Client communication
Customer support
Cash Handling
Teambuilding
Problem-Solving
Food preparation and safety
Budgeting
Labor cost controls
Portion control
Inventory management
Sales proficiency
Banquet coordination
Food spoilage prevention
Bar terminology
Guest relations management
Dining area maintenance
Schedule Coordination
Kitchen equipment operation & maintenance
Cost controls
Recruitment
Supervision and Leadership
Timeline
Restaurant Management
Hilton Hotels Corporation (Schulte & Regal)
08.2021 - Current
Marketing, Sales & Customer Service
CMG
01.2019 - 01.2022
Sales & Customer Service Team Lead
Hilton Grand Vacations
01.2017 - 06.2018
Real Estate Management
DVX Inc
01.2015 - Current
High School Diploma -
Contemporary Learning Academy
06.2011 - 06.2012
Some College (No Degree) - Literature, Business Administration
Denver University