Nicolson Alexandre
Fort Myers,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
National Telecom Network S.A. (NATCOM)
10.2022 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Swimming Instructor
Haitian Federation Of Aquatics (FHSA)
02.2009 - 12.2023
- Prepared equipment before each class class and stored items promptly after classes.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Taught daily swim instruction to students varying in ages and skill levels.
- Took notes strengths and weaknesses of each child in class to track progress.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided lifeguarding services when necessary, enforcing pool rules and regulations while ensuring the safety of all patrons at the facility.
- Improved student confidence in water by providing individualized feedback and personalized instruction.
- Managed pool operations during sessions, maintaining a safe and clean environment for students and staff members.
- Assisted with coordinating and running special events and competitions.
- Collaborated with swim team coaches to develop successful training plans.
- Provided emergency first aid and CPR as needed.
Education
High School Diploma -
Lycee Henry Christophe
Carrefour, Haiti07.2014
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Customer Relations
- Client Relations
- Call center experience
- Quality Control
- Data Collection
- Customer Relationship Management (CRM)
- Team Development
- Product Sales
- Quality Assurance Controls
- Call Center Operations
- Conflict Resolution
- Paperwork Processing
- Dispute Resolution
- Staff education and training
- Account Management
- Shipping procedures understanding
Certification
- Sales Essentials Certificate
- MCAS - Microsoft Certified Application Specialist
- ACE - Adobe Certified Expert, Photoshop
Languages
French
Native or Bilingual
Timeline
Customer Service Representative
National Telecom Network S.A. (NATCOM)
10.2022 - 02.2024
Swimming Instructor
Haitian Federation Of Aquatics (FHSA)
02.2009 - 12.2023
High School Diploma -
Lycee Henry Christophe
- Sales Essentials Certificate
- MCAS - Microsoft Certified Application Specialist
- ACE - Adobe Certified Expert, Photoshop
Similar Profiles
Widnie BeauvilWidnie Beauvil
Chef de la division bancaire at NATCOM S.AChef de la division bancaire at NATCOM S.A
Jean Lespinasse PIERRE NOELJean Lespinasse PIERRE NOEL
Telecommunications Technician at NATCOMTelecommunications Technician at NATCOM
Wilguens TinordWilguens Tinord
Accountant Manager at NATCOM S.AAccountant Manager at NATCOM S.A