Nicolson Alexandre
Fort Myers,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
National Telecom Network S.A. (NATCOM)
2022.10 - 2024.02
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Swimming Instructor
Haitian Federation Of Aquatics (FHSA)
2009.02 - 2023.12
- Prepared equipment before each class class and stored items promptly after classes.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Taught daily swim instruction to students varying in ages and skill levels.
- Took notes strengths and weaknesses of each child in class to track progress.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided lifeguarding services when necessary, enforcing pool rules and regulations while ensuring the safety of all patrons at the facility.
- Improved student confidence in water by providing individualized feedback and personalized instruction.
- Managed pool operations during sessions, maintaining a safe and clean environment for students and staff members.
- Assisted with coordinating and running special events and competitions.
- Collaborated with swim team coaches to develop successful training plans.
- Provided emergency first aid and CPR as needed.
Education
High School Diploma -
Lycee Henry Christophe
Carrefour, Haiti07.2014
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Customer Relations
- Client Relations
- Call center experience
- Quality Control
- Data Collection
- Customer Relationship Management (CRM)
- Team Development
- Product Sales
- Quality Assurance Controls
- Call Center Operations
- Conflict Resolution
- Paperwork Processing
- Dispute Resolution
- Staff education and training
- Account Management
- Shipping procedures understanding
Certification
- Sales Essentials Certificate
- MCAS - Microsoft Certified Application Specialist
- ACE - Adobe Certified Expert, Photoshop
Languages
French
Native or Bilingual
Timeline
Customer Service Representative
National Telecom Network S.A. (NATCOM)
2022.10 - 2024.02
Swimming Instructor
Haitian Federation Of Aquatics (FHSA)
2009.02 - 2023.12
High School Diploma -
Lycee Henry Christophe
- Sales Essentials Certificate
- MCAS - Microsoft Certified Application Specialist
- ACE - Adobe Certified Expert, Photoshop
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