Nicolynn Zabala

Served as an essential bridge between Information Services and healthcare providers, focusing on EHR training and troubleshooting.

• Successfully conducted over 100 training sessions, offering both classroom instruction and live support for Cerner.
• Drove workflow optimization through problem-solving, reducing documentation burdens for clinical staff.
• Promoted timely and accurate documentation practices to enhance patient-centered care delivery.
• Ensured adherence to HIPAA standards, protecting data integrity in EHR operations.
• Delivered on-site technical support to clinicians, facilitating proper use of clinical information systems.
• Resolved hardware and software connectivity issues, contributing to a safe patient care environment.
• Collaborated with users to assess workflow efficiencies and recommended software enhancements.

Managed training and development programs in Patient Access areas to maintain high-quality registration standards. Oversaw initiatives focused on improving processes, accuracy, and compliance in patient registration. Evaluated associate performance regularly to drive continuous improvement efforts. Executed system enhancements to optimize operations and support staff effectiveness.

• Expertise in front-end registration, insurance verification, and financial clearance.
• Strong communication skills for instructing staff, and collaborating with management.
• Thriving in a high-stress, fast-paced environment requires a combination of strategic organization, clear communication, and deliberate self-regulation to maintain performance without burning out.
• Training and Onboarding: Develops, implements, and maintains new hire orientation and ongoing training programs, including creating training documents and policies.
• Quality Assurance & Performance Monitoring: Monitors associate accuracy, provides feedback, and conducts individual training to enhance performance.
• Process Improvement: Analyzes records and reports for each Patient Access Department to drive process improvement. Collaborates with management to enhance departmental workflows.
• Regulatory and Reimbursement Knowledge: Maintains up-to-date knowledge of regulatory requirements (JCAHO, HIPAA, CMS), and payer reimbursement requirements.
• System Implementation & Testing: Participates in the development, testing, and piloting of new system applications, including Go Live support.
• Support & Operations: Provides real-time assistance to associates for operational issues, including Downtime Procedures.
• Measures department goals using metrics such as percent service level, registration accuracy rates, and, for example, 98% or higher accuracy standards.