Nicool Acevedo Giraldo
Plymouth,MN
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Waitress
Dos Hermanos
Brooklyn Park , MN
2023.04 - 2024.01
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Developed positive relationships with regular customers through friendly conversation.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Brand Promotional Model
Modelo
2022.02 - 2022.12
- Created and distributed marketing materials to target audiences.
- Organized promotional activities such as contests, giveaways, and sweepstakes.
- Assisted with social media campaigns to increase brand exposure.
- Performed post-event follow-up tasks such as recording sales numbers or sending thank you notes.
- Maintained a professional appearance during all interactions with clients or colleagues.
- Ensured compliance with relevant laws when creating promotional materials or running campaigns.
- Provided customers with samples and product demonstrations.
- Maintained cheerful and upbeat attitude to engage and satisfy customers.
- Applied communication skills and marketing knowledge to promote products and make sales.
Bartender
Republica Magdalena
2021.01 - 2022.01
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Education
High School Diploma -
Colegio Americano
Girardot, Colombia Skills
- Customer Service
- Order Accuracy
- Safe Food Handling
- Menu Recommendations
- Guest Relations Management
- Relationship Management
- Upselling
- Beverage Preparation
- Cash Handling
- Service Prioritization
- Payment Processing
- Menu Knowledge
- High-Volume Dining
- Performance Improvement
- Sales Expertise
- Complaint Resolution
Languages
Spanish
Native/ Bilingual
Affiliations
- Crossfit
- Travelling
- Reading
Accomplishments
- Tatakoa Games 1st Place
References
References available upon request.
Timeline
Waitress
Dos Hermanos
2023.04 - 2024.01
Brand Promotional Model
Modelo
2022.02 - 2022.12
Bartender
Republica Magdalena
2021.01 - 2022.01
High School Diploma -
Colegio Americano
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