Summary
Skills
Work History
Education
Overview
Generic

Brandy Nicotra

San Antonio,TX

Summary

Highly organized and motivated customer service professional with 18 years of experience. Skilled in providing efficient customer service, problem-solving, and maintaining excellent interpersonal relationships. Microsoft office proficiency and able to type 40+ words per minute, customer service quality assurance and multi-line phone systems with call prioritizing.


Skills

  • Conflict Logging, Escalation, and Resolution
  • POS System Operations and Software Troubleshooting
  • Refunds and Exchanges Processing
  • Guest Services and Membership Inquiries and Renewals
  • Calm and Professional Under Pressure
  • Sales Quota Achievement and Live chat Messaging
  • Merchandise Orders and Exchanges
  • Administrative Office Support and Trained in Salesforce

Work History

Afterhours Tracking Specialist

REDWOOOD LOGISTICS
09.2021 - Current
  • Conducted training sessions for new employees, imparting essential knowledge about shop operations and procedures. Assumed responsibilities akin to supervisor, overseeing daily operations and ensuring tasks were completed efficiently and accurately.
  • Effectively tracked over 150 loads in its entirety load lifecycle over from shipment to delivery, utilizing electronic tracking methods and tools. Observed and tracked consignments to verify timely deliveries and accurate invoicing. Proactively addressed and resolved customers' issues and order delays, displaying problem-solving abilities and excellent communication skills.

Child Youth Program Assistant

TYNDALL AIRFORCE BASE YOUTH CENTER
07.2014 - 11.2017
  • Accountable for whereabouts and safety of children and youth ranging in age from 6 seeks to 18 years. Developed and implemented fun, educational activities for children of varying ages. Supervises children and youth during daily schedule of indoor and outdoor activities, on field trips, outings and special events.
  • Promotes and models safety, fitness, health and nutrition practices. Cares for special needs children and youth as directed by supervisor. Ensures compliance with policies and regulations applicable to Air Force Child and Youth Programs.

Knowledge Operations Manager

VIRGIN ISLANDS AIR NATIONAL GUARD
07.2008 - 01.2015
  • Operates and manages active and inactive records storage for over 50 personnel. Complies with Privacy Act (PA) and Freedom of Information Act (FOIA) procedures and provides assistance to ensure others comply. Monitors and manages information system security programs.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits; information flow including processing, controlling, publishing management; workshop management. Operates information systems to create, collect, use, access, disseminate, maintain, and dispose of information.

Retails Sales Consultant

AT&T, S
04.2011 - 07.2012
  • Sells all products and services offered by AT&T. Handles all aspects of sale such as; completing customer contracts, warranties, and accepting customer payments. Maintain strong knowledge of all products, accessories, pricing plans, promotions, and service features.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services

Education

Bachelor of Science - Education

Ashford University
San Diego, CA
10.2024

High School Diploma -

St. Croix Educational Complex High School
St. Croix USVI
06.2001

Overview

15
15
years of professional experience

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Brandy Nicotra