Nicquieria Barner
Emporia,VA
Summary
Adept at managing deadlines and analyzing reports, I excel in streamlining workflow and fostering interdepartmental collaboration. At Amazon, I significantly enhanced data processing efficiency, demonstrating strong auditing and interpersonal skills. My proactive approach ensures high-quality inventory management, contributing to substantial productivity improvements.
Overview
3
3
years of professional experience
Work History
Processing Assistant
Amazon
Richmond, VA
10.2023 - Current
- Generated reports based on specified criteria.
- Maintained confidentiality of sensitive information at all times.
- Managed multiple projects simultaneously while meeting deadlines.
- Organized files and records in an orderly manner according to established procedures.
- Verified accuracy of data entry into system.
- Assisted with daily data entry tasks using Microsoft Excel and Access software applications.
- Operated office equipment such as fax machines, scanners, copiers.
- Reviewed documents for completeness, accuracy and compliance with regulations or standards.
- Compiled statistical reports from various sources for management review.
- Answered inquiries from customers and staff regarding processing procedures.
- Provided administrative support to managers and other personnel as required.
- Maintained accurate records of processed materials including tracking numbers and dates received and sent out.
- Printed documents on demand when requested.
- Inputted data into online forms as per instructions given.
Customer Service Representative
Conduent
Emporia, VA
09.2021 - 12.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Warehouse Order Selector
Food Lion Distribution Center
Disputanta, VA
12.2021 - 12.2022
- Organized warehouse inventory according to product type, size, and quantity.
- Utilized a hand-held scanner to process orders for shipping.
- Collaborated with team members to ensure timely completion of tasks.
- Maintained cleanliness of the warehouse by sweeping and mopping floors daily.
- Stacked pallets in an organized fashion for easy access and retrieval.
- Loaded and unloaded containers from trucks using a forklift or pallet jack.
- Unpacked boxes of merchandise and stocked shelves accordingly.
- Labeled packages with customer information before loading onto trucks.
- Picked orders quickly and accurately according to customer specifications.
- Communicated with supervisors regarding any issues or discrepancies encountered while selecting orders.
- Lifted up to 50 lbs on a regular basis without assistance from other personnel.
- Fulfilled orders quickly to accomplish challenging daily objectives.
Education
High School Diploma -
Greensville County High School
Emporia, VA05-2015
Skills
- Auditing
- Production deadline management
- Inventory Management
- Workflow Management
- Interdepartmental Collaboration
- Presentations
- Report Analysis
Timeline
Processing Assistant
Amazon
10.2023 - Current
Warehouse Order Selector
Food Lion Distribution Center
12.2021 - 12.2022
Customer Service Representative
Conduent
09.2021 - 12.2024
High School Diploma -
Greensville County High School
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