NICQUITTA WEDDERBURN
Upper Marlboro,MD
Summary
A dedicated professional seeking a position in Project Coordination/Management. Enthusiastic and eager to contribute to the organization’s success through hard work, attention to detail, and adaptability; with the ability to work under pressure to meet deadlines in a fast paced environment. Motivated to maintain client/team satisfaction and contribute to the company’s success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Office Assistant
Anne Arundel Medical Center
09.2022 - Current
- Delivered clerical support by handling range of routine and special requirements. Trained in Epic Systems Software to access clinicals referrals, billing, charge entry and resolving errors on a work queue. Decreased clerical errors by 15%. Lowered scheduling mistakes by 25%.
- Resolved patient complaints and issues 45% faster than previous office assistant. Increased customer retention by 30%.
- Communicates with insurance companies and other medical offices to obtain referrals and verifications of coverage.
- Manages safe-keeping of multiple patient medical records and contributes to smooth work flow within the office.
- Answers and screens office calls, makes patient appointments, takes messages and redirects calls as appropriate.
Physical Therapy Aide
Anne Arundel Medical Center
09.2021 - 09.2022
- Trained in Epic Systems Software to access patient medical records, view exercise plans, input patient evaluation documentation, and reported status changes to supervising therapists for immediate attention
- Participates in other designated projects or roles under the direction of Rehabilitation Services leaders.
- Assisted with treatment and clerical needs of over150 patients during an 5 day work week.
- Taught patients how to live within limits of capabilities and celebrated successes.
Team Lead
Vera Bradley
03.2021 - 10.2021
- Responsible for meeting store KPI goals. Increased store traffic, exceeding sales goals by $3000 per month, selling and conversion for 100% of customers, having product and company knowledge, and promoting campaigns and contests to drive brand awareness for lasting customer relationships
- Acted as a liaison between store associates and store management to create a fun and collaborative work environment.
- Coached team members in planning, building and maintaining the visual merchandising brand standards.
- Assist with store operational duties including inventory, ordering, e-mailing and calling customers, as well as opening and closing the store.
Education
Bachelor of Science - Rehabilitation Services with Health Allied Options
University of Maryland Eastern Shore
Princess Anne, MD12.2020
Associate of Arts - General Studies
Prince George's Community College
Largo, MD06.2017
Skills
- Excellent understanding of Agile project management and Scrum roles
- Proficiency in with Microsoft Office Applications
- Customer Service Specialist
- Administrative Support
- Schedule Management
- Time Management
- Strong Analytical and Problem Solving Skills
- Data Entry
- Team Oriented and Inspires Collaboration
Certification
- Google Project Management: Professional Certificate, Coursera - August 2022
- Certified Associate in Project Management, PMI - (Expected - April 2023)
Timeline
Office Assistant
Anne Arundel Medical Center
09.2022 - Current
Physical Therapy Aide
Anne Arundel Medical Center
09.2021 - 09.2022
Team Lead
Vera Bradley
03.2021 - 10.2021
Bachelor of Science - Rehabilitation Services with Health Allied Options
University of Maryland Eastern Shore
Associate of Arts - General Studies
Prince George's Community College
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