Nicsabel Cruz
Ashland,PA
Summary
Dynamic and compassionate healthcare professional with a proven track record at Gardens of York Terrace, excelling in patient care and vital signs monitoring. Skilled in managing teams to enhance customer satisfaction and operational efficiency, as demonstrated in leadership roles at Checkers and McDonald's. Adept at fostering empathy, ensuring high-quality service delivery, and improving patient wellbeing.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CNA
Gardens of York Terrace
08.2023 - Current
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Crew Member
Wegmans Distribution Center
04.2023 - 10.2023
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Fulfill orders
TNA
Schuylkill Center
02.2021 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
PCA
Maidencreek Place
10.2018 - 02.2019
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
Crew Member
Dunkin' Donuts Franchising
04.2016 - 02.2018
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Worked front counter, drive-thru and other areas.
Manager
Checkers Restaurant
12.2011 - 05.2012
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manager
McDonald's Restaurant
08.2007 - 08.2009
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
LPN - LPN
Schuylkill Technology Center
Frackville, PAGED -
Reading High School
Reading, PA08.2006
Skills
- Compassion and empathy
- Vital signs monitoring
- Patient care
- Time management
Certification
CPR
Languages
Spanish
Native or Bilingual
Timeline
CNA
Gardens of York Terrace
08.2023 - Current
Crew Member
Wegmans Distribution Center
04.2023 - 10.2023
TNA
Schuylkill Center
02.2021 - 07.2021
PCA
Maidencreek Place
10.2018 - 02.2019
Crew Member
Dunkin' Donuts Franchising
04.2016 - 02.2018
Manager
Checkers Restaurant
12.2011 - 05.2012
Manager
McDonald's Restaurant
08.2007 - 08.2009
CPR
LPN - LPN
Schuylkill Technology Center
GED -
Reading High School
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