Nida Khan
Smyrna,Tennessee
Summary
Dynamic Shift Manager at Koji Express with a proven track record in employee training and customer service excellence. Skilled in decision-making and cash handling, I foster team development and motivate staff to enhance performance. Recognized for effectively resolving escalated issues while maintaining a positive work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
Koji Express
07.2018 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Education
Bachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TN05-2025
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Punctual and reliable
- Training and mentoring
- Relationship building
- Team development
- Energetic and enthusiastic
- Verbal and written communication
- Team building
- Shift checklists
Certification
Registered Behavior Technician
Languages
Urdu
Native or Bilingual
Timeline
Shift Manager
Koji Express
07.2018 - Current
Bachelor of Science - Psychology
Middle Tennessee State University
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