Nidhi Kumar

Director of the Print technology platforms for 50+ resources across multiple locations, delivering all aspects of application development.

• Post-merger of First Data and Fiserv, drove the technology integration of the print organization improvising the overall print and mail process and client perception with key changes to how the technology interfaces internally and with external clients
• Enhance the Focus- Houston and Optis- Omaha print platforms with key initiatives that included various new client conversions where significant enhancements were needed in short timeframes
• Provided the ongoing resiliency initiatives on all the print platforms to continue the journey to 100% availability.
• Modernized old print systems from legacy technologies to a data driven modern technology stack
• Recruited, trained and supervised IT leaders across multiple locations in United States and India.
• Worked and collaborated with the clients and business partners to create and modernize business and solve complex problems
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

Manager of Optis Print platform with 30+ resources and accomplished multiple client conversions and projects releases by monitoring daily activities and mentoring team members.

• Managed the design, coding, testing, debugging and documentation of applications
• Reviewed project progress and identified areas of improvement to ensure successful completion of projects
• Ensured consistent quality control standards were met across all development teams
• Monitored performance metrics of existing applications to identify opportunities for optimization or upgrades
• Assisted in troubleshooting issues related to applications during production stages
• Coordinated with internal departments for timely delivery of resources required for successful completion of projects
• Conducted regular meetings with team members to review progress on assigned tasks
• Tracked project budgets and expenses throughout the lifecycle of each project

• Facilitated the development of staff by providing training, coaching, and feedback
• Managed daily workflow of team members to meet organizational goals
• Analyzed financial data to identify trends and areas for improvement
• Created monthly reports outlining progress on key initiatives
• Collaborated with senior management to develop annual operational plans
• Conducted regular performance reviews with direct reports
• Resolved conflicts between employees or customers in a professional manner
• Tracked project milestones and communicated updates to stakeholders
• Evaluated performance of team members and provided consistent coaching to improve skills

• Organized team meetings to discuss progress and challenges
• Created and maintained a positive work environment for employees
• Maintained records of employee performance reviews
• Recruited, trained, and supervised new staff members
• Ensured that deadlines were met by setting realistic goals

• Designed and implemented user interfaces for web-based applications
• Provided technical assistance to junior developers in debugging code
• Created efficient algorithms to optimize existing systems
• Monitored system performance and identified areas of improvement
• Resolved complex issues related to software applications quickly and effectively
• Authored technical documents such as design specifications and user manuals
• Collaborated with team members to ensure successful project completion within timeline constraints
• Evaluated customer requirements and provided estimates for projects
• Ensured quality assurance standards were met throughout the development process

• Analyzed user requirements to develop software solutions and created technical specifications
• Developed, tested, debugged and documented software programs using Java, JavaScript and HTML and CSS
• Conducted unit tests on code modules to verify accuracy and functionality of program logic
• Created detailed design documents, test plans, user manuals, release notes and other related documentation